Job Information
Marriott Assistant Banqueting Manager in Cape Town, South Africa
Additional Information
Job Number 25038588
Job Category Event Management
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Cape%20Town%2C%20Convention%20Square%2C%20Cape%20Town%2C%20South%20Africa%2C%20South%20Africa%2C%208000)
Schedule Full Time
Located Remotely? N
Position Type Management
Function
We are looking for a dynamic, innovative and guest centric individual to join our amazing team. Reporting to the Banqueting Manager the successful incumbent will be required to effectively plan, co-ordinate and successfully manage banqueting events and functions. The successful incumbent together with the Banqueting Leadership team will manage the day to day operations within the Banqueting Department whilst maintaining the exceptional customer service standards expected in accordance with Marriott International Policies and Procedures within a pressurized environment.
What We offer
Market related salary
Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
On Property Café
Medical Aid Company
Provident Fund Company Benefits
Associate Uniform and Laundry service thereof
Employee Well-being Programme
Staff Transport
Required Experience & Qualifications
A recognised 3 year qualification in Hospitality Management highly recommended
Minimum of 3 years’ experience in a similar position within a 5 star environment
Minimum three to five years staff management experience in a senior capacity
Exposure to IR management and disciplinary processes advantageous
Proficiency in Microsoft packages essential ( Word, Excel, email ) essential
Professional Disposition
Maintain a neat, clean and well-groomed appearance as per company standards
Good leadership, communication and interpersonal skills.
Ability to be resilient and work within a pressurized environment
Strong and effective planning, co-ordinating, organizing, assigning and delegations of tasks to ensure requirements and standards are met within the Banqueting department
Knowledgeable of Industry Trends
Project Management skills
Strong administration skills – payroll input, staff rostering, inventory control, ordering, training
Ability to use Initiative and be proactive and self-driven
Effective communication, problem solving, decision making and conflict management skills
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Flexible working hours as well as weekends and public holidays as per operational requirements
Complete all daily duties as set out in departmental duties and requirements.
Managing and controlling all costs relating to the banqueting operation
Ensure that the highest standards of events, food and beverage service are maintained
Providing support and guidance to banquet personnel to ensure successful, smooth running functions ending in a positive guest experience
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
Applies knowledge of all laws, as they relate to an event.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Adheres to and reinforces all standards, policies, and procedures.
Maintains established sanitation levels.
Manages departmental inventories and maintains equipment.
Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Identifies training opportunities and plans a strategy to accomplish goals.
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
Sets goals and delegates tasks to improve departmental performance.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
Acts as a liaison to the kitchen staff.
Leads shifts and actively participates in the servicing of events.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Observes service behaviours of employees and provides feedback to individuals.
Participates in the development and implementation of corrective action plans.
Attends and participates in all pertinent meetings.
Perform other duties as and when required.
Conduct monthly Beverage and OE stocktake
Manage beverage potential for all beverage services
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.