NHS Human Services, Inc.

Reporting to the Bookstore Director, the Principal Clerk is responsible for purchasing, inventory management, customer service, and operational support across multiple departments. This role ensures right-sized inventory levels, creates engaging sales strategies, and oversees daily operations, including supervising student workers. Collaboration with other buyers and the Director is key to maintaining a successful and efficient bookstore environment. Department Duties Primary departments of responsibility include and are subject to change: School/Office Supplies, General Merchandise, Health Beauty Aids, Art Supplies, Technology and other departments as assigned.

Shift Manager Duties o Opening and Closing: Perform regularly scheduled shift manager duties including having complete responsibility for opening and closing the store, as scheduled by Director. o Respond to all store issues: Enforce store policies and procedures while maintaining a high level of customer service. o Start of the day duties: Responsible for opening the safe and maintaining proper cash levels in all registers. Ensure that each register is prepared for the start of business. o Supervision: Supervise student employees including assignment of tasks and provide any necessary training.

Position requirements: o A high school diploma and 2+ years of recent retail experience or equivalent formal training. o At least 1 year in a customer service focused position o Ability to work weekends and evenings as needed o A proven track record of providing the highest level of customer service in a retail environment, including the ability to relate to students, faculty, staff and the public in stressful situations. o Intermediate technical knowledge required along with the desire and ability to grow technical skills in retail business. o Ability to take direction, follow instructions, and complete projects satisfactorily with or without close supervision. o Basic arithmetic skills to include calculating percentages, discounts, and creation and use of excel formulas. o Fluent use of in-store computer systemreports, inventory, ordering. o Experience working in a technology driven work environment including the willingness to embrace changing industry technology and trends o Ability to lift and manage a 50Ib box.