NHS Human Services, Inc.

The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT\'s duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description: Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site, E- prescription queue) for patients. Manages the administrative responsibilities for faxing, filing, mailing, and documenting status in medical record of non-electronically routable prescriptions. Develop and master an understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and communicate all data needed to facilitate prior authorization approvals. Convey status updates as appropriate including information with appeals. Provides exceptional customer service to internal and external customers. Resolves any customer requests in a timely and accurate manner. Escalates complaints accordingly, maintains frequent contact with patient, provider and pharmacy staff. Build productive trust relationships with customers through interactions at pharmacy counter and bedside. Participates in quality initiatives and process improvement efforts for prescription requests, prior authorizations, education for providers and staff and pharmacy updates. Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Assists with inventory, including receiving, appropriate storage and stocking merchandise and medications. Promote patient health by offering available expanded pharmacy services such as (but not limited to), delivery, vaccination, synchronization and mobile app utilization. Handle returns of merchandise and immediately notify pharmacists of any issues that may warrant prescription returns. Delivery of medications to bedside in a timely manner to improve discharge times and ensure patients leave with their medications prior to discharge. This includes effective communication to ensure proper change of custody of medication and setting standards across the health system Required Qualifications: High School diploma or GED required. 0-1 years related work experience required in work experience in sales / direct customer service. Licensed as a Massachusetts Registered Pharmacy Technician Trainee upon employment (upon candidate selection, assistance in obtaining this license will provided by pharmacy leadership) As required by 247 CMR 8.03 (5) Pharmacy Technician trainees must submit for pharmacy technician license after completing 500 hours but before 1500 hours or 1 year of service (whichever comes first) Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Experience in fast paced environment with ability to manage many customers at once Experience in healthcare or Retail Pharmacy preferred. Ability to develop strong relationships with diverse groups of professionals (physicians, nurses, administration, etc.) Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.