Job Information
Robert Half Customer Service Representative in Burlington, Massachusetts
Description
We are offering a temporary to permanent employment opportunity for a Customer Service Representative in Burlington, Massachusetts. The role is primarily onsite and involves dealing with customer inquiries and maintaining records within the industry.
Responsibilities:
• Handling inbound calls from both technicians and customers effectively.
• Accurately entering data related to customer inquiries and job orders.
• Creating and managing job carts using service titan software.
• Maintaining a comprehensive record of customer interactions and communications.
• Utilizing Microsoft Excel and Word for various tasks.
• Scheduling appointments and managing customer accounts.
• Ensuring efficient email correspondence with customers and internal teams.
• Balancing multiple tasks simultaneously to ensure customer satisfaction.
• Monitoring customer accounts and taking necessary actions based on the account status.
• Collaborating with a team of four other representatives in the office.
Requirements • Prior experience as a Customer Service Representative for at least one year
• Proficiency in answering inbound calls and managing inbound/outbound calls
• Demonstrable experience in a call center customer service environment
• Strong skills in customer service and customer relationship management
• Ability to perform data entry tasks with accuracy and efficiency
• Experience in email correspondence and ability to communicate effectively through written mediums
• Proficiency in using Microsoft Excel and Microsoft Word
• Experience in order entry and processing
• Ability to schedule appointments effectively, balancing priorities and managing time efficiently. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .