Job Information
Livingston International Freight Customer Service Representative in Bulyea Heights, Alberta
Join Livingston and its International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!
Job Type:
Location: HomeOffice Alberta, HomeOffice British Columbia, HomeOffice Ontario
JOB SUMMARY
This position is responsible for the repeat sale of IFTS services to small (one-time shippers/importers) and non-recurring clients. Additionally, the position will assist in the sale of new IFTS services to clients in their book of business.
KEY DUTIES & RESPONSIBILITIES
Monitor shipment activity at each Region branch location to identify potential target customers.
On a daily and weekly basis, review shipment activity reports of all Regional branches to identify one-time, non-recurring and down trading clients to contact
Follow-up on recent shipment activity within a minimum specified time-period to confirm new customer satisfaction as well as learn the potential future IFTS business requirements of the company.
Through initial follow-up and consistent new customer contact, identify IFTS growth opportunities and utilize the existing Livingston CRM tools to enter this opportunity information for visibility and further action.
Through contacting existing small accounts to obtain repeat shipments sales activity will be measured in month over month growth in both shipment count and net revenue.
Fully understand the IFTS sales and operational strategy to implement new business correctly and efficiently through the correct Livingston Intl sales and operational channels
Use a sales discovery process to gain enough knowledge and understanding of the client’s IFTS needs in order to provide rate updates/quotes to clients where appropriate in order to grow net revenue
Identify new sales opportunities where Livingston can improve existing service levels received, reduce overall transportation costs, and improve internal/external practices and procedures providing greater visibility and transparency for the client.
Help grow SOW (Scope of Work) amongst all small and non-recurring customers to generate additional net revenue.
Utilize and review available internal traffic documents in order to identify potential sales opportunities
Partner and collaborate with operational leaders within Region to identify and build potential value added services for clients to offer new solutions, so the client can either make more money or save money
Interact in weekly operational meetings within Region in order to gain insights and offer recent experiences to team.
Serve as the relationship manager to develop new small client relationships into larger, more profitable clients.
Act as point person to handle new client issues and partner and collaborate with Operations for effective resolution
Establish strong and effective relationships with clients so as they see you as a trusted partner so Livingston can become their IFTS provider of choice.
Partner with Operations to uncover consistent issues or opportunities which can lead to increased sales
Develop a consistent and frequent call schedule which matches the availability of your clients to ensure substantive communication occurs on a regular basis.
Provide regular status reports on calls and results using the Livingston CRM system or other tools.
Assist with other duties as assigned
KNOWLEDGE & SKILLS
Strong communication skills, both verbal and written
Organized and detail-oriented
Ability to stay calm, resolve problems and issues effectively
Strong knowledge of international ocean/air transportation
Able to multi-task and handle a large volume of work and meet tight deadlines
Able to work in a fast-paced environment
Team player / interpersonal skills
Strong knowledge of MS office software (Word, Excel)
WORK EXPERIENCE – MINIMUM REQUIRED
2 years of related experience
EDUCATION
Required: Associates Degree or post-secondary education in Transportation
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight Talk
Accountability
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Agility
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.