NHS Human Services, Inc.

Description - External

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.

We are currently looking for an Ads Support Agent to work for a technology project.

What you´ll do

You will be responsible for creating the best customer experience via email and phone, by supporting customers with different levels of tech skills, and working as a part of a dynamic team.

What do we value?

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.

Key Responsibilities:

1. Ensuring customer satisfaction and providing professional customer support.

· Dealing with deadlines.

· Communicating with customers through phone (outbound calls) and email.

· Providing accurate and complete information to customers by using the right tools and methods.

· Being aligned with all procedures, guidelines and policies.

· Going the extra mile to engage customers.

· Documenting all necessary information regarding each customer interaction.

· Always maintaining a positive and empathetic attitude toward customers and teammates.

· Promptly reading official communications and acting on them.

· Receiving feedback and implementing new directives.

· Shifting priorities on the fly to support the needs of the team and adapting quickly to the fast pace of the operation.

Necessary skills and experience required:

· Excellent customer support and ability to adapt and respond to different types of users.

· Excellent written (no orthographic nor grammatical errors) and verbal communication skills (clear enunciation).

· Ability to translate complex ideas into user-friendly instructions.

· Great interpersonal skills and ability to build rapport with customers.

· Excellent typing skills.

· Punctuality and commitment.

· Knowledge in Google tools: Sheets, Slides, Docs, Chrome, Keep, Calendar, etc. (desirable)

· Proactivity, patience, responsibility, attention to detail and independence.

· Problem solving skills (ability to solve issues that are not documented in detail, using critical thinking).

· Intermediate level of English (written and reading comprehension) is a plus to have.

Why Cognizant?

· A career in one of the largest and fastest growing IT services providers worldwide.

· Ongoing support and funding with training and development plans.

· Opportunity to work for leading global companies .

· Our work environment is diverse , collaborative and inclusive. We create conditions for everyone to thrive.

· A highly competitive salary and great benefits , such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Buenos Aires, Argentina. Shift: 11 a 20 hrs., Full Time.

Are you ready?

Join our team!