Job Information
Vontier WSM Analyst ( on shift rotation 24/7) in Bucharest, Romania
Introduction of the position
This position provides 1st line support to Gilbarco Veeder-Root's EMEA customers enrolled in Wet Stock Management Services. The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents. Responsibilities include and not limited to technical support involving on-site engineers, providing AVA, SIR services, assist with investigations, closed loop data as well as and playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information and customer requested data.
Key Responsibilities
Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.
Monitor and analyze wet stock live alarms within set time limits.
Process AVA and SIR tanks sufficiently and escalate issues accordingly.
Provide specialist support to field personnel to help identify and correct customer site issues.
Ensure adequate follow-up and resolution for identified issues and deviances
Ensure the timely completion of all daily operational tasks including customer reporting requirements.
Responsible for creation and implementation of procedures to support the management of new/establish customer accounts and ensuring all customer support.
Maintain up to date knowledge and understanding of regulatory guidelines as they apply to each customer.
Support field test activities and site enrolments for new services as required.
Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols.
Working cohesively with your colleagues/wider IS360 team to provide support/training and information on day-to-day activities; take on additional responsibilities to enable a larger project to be delivered.
Assist the Team Leader with Daily Management activities.
Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
Maintains a safe working area and acts in accordance to current Gilbarco HSE Policy.
To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country
To comply with the Vontier Code of Conduct.
Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.
Maintains a safe working area and acts in accordance to current Gilbarco HSE Policy.
To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country
To comply with the Vontier Code of Conduct.
Qualifications & Experience
Fluent level of English (spoken and written)
Availability for working on shifts ( days/nights rotation ) to cover 24/7 support
Good working knowledge of MS Office skills specifically Excel
Previous experience of client relationship/account management
Extensive experience gained working in the Wetstock Industry as Analyst
Patience and ability to develop, coach and mentor others in the delivery of services to our customers.
Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service oriented operation.
Excellent communication skills coupled with a positive attitude
Structured, organized and self-driven
Demonstrable ability to gather, analyse and summarizes data to draw rational, fact-based conclusions.
Problem solving and critical thinking
Knowledges of IT systems/portals have a naturally technical aptitude
Adaptable/flexible to change in order to support the team
WHO IS INVENCO by GVR
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.