Job Information
New York Botanical Garden Manager, Retail Experience in Bronx, New York
` NYBG Job Description
Title
Reports to
Manager, Retail Experience
Vice President of Retail, E ‑ Commerce & Brand Licensing
Position Summary:
The Manager, Retail Experience is responsible for the oversight and management of all aspects of the NYBG Shop experience . Manage shop staff, while uphold ing high standards of customer service, ensure all shop spaces are clean and organized, and resolve any issues in a timely and professional manner reflective of NYBG’s standards. The Manager delegate s and plan s for all aspects of the Shop’s day to day operations , and personally handle s them on an as-needed basis to ensure the smooth functioning of the shop.
Additionally, this position supports, through actions and conduct, NYBG’s Inclusion, Diversity, Equity and Accessibility initiatives and helps to build and maintain an inclusive organization culture throughout the institution.
Specific Duties & Responsibilities:
Manages shop staff , including scheduling , a ddress ing staffing concerns, escalat ion of employee concerns , makes recommendations for staff professional development.
Responsible for all aspects of customer service, deliveries, shop opening and closing procedures, maintaining a clean, organized, and well-stocked shop
Ensur es proper care of all plants and basic knowledge of horticultural and non-horticultural products.
Responsible for the execution of shop operational plans developed by senior retail management
W orks with the VP and Commerce Directors to optimize the efficiency of the shop including, markdown strategy, stock turn, in store and online promotions and in store events.
Manages the shop’s financial accounting and proper reporting.
Manage s the POS system, cash register trouble shooting, updating inventory as needed.
Submit s work orders and monitors their completion.
Uphold s the vision , standards, and procedures for NYBG Shop and commerce staff.
Qualifications:
8+ years retail management experience , horticulture experience a plus
Flexibility in working weekends and some evenings
Attention to detail and professionalism in all interactions and correspondence
Responsible and dependable, and the ability to function as a team player in a collaborative environment
Knowledge of POS systems, Shopify, Microsoft Office (Excel, Outlook, Word)
Ability to move or lift up to 30 pounds
Physical Demands & Work Environment:
While performing the duties of this position, the employee is required to, at minimum, work outdoors in a variety of weather conditions, climb ladders, unload truck deliveries, and lift or move up to 30 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .
Baseline Work Schedule:
35-hours a week; Wednesday - Sunday , 9-5 and/or 11-7 ; occasional evenings and/or holidays required based on NYBG’s evening/events schedules.
Salary: $70,000
Benefits:
15 Vacation Days
13 Paid Holidays
12 Sick Days
Health and Dental Insurance Coverage
401K
Pension Plan
If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org.