NHS Human Services, Inc.

Job Description

OpenAir Technical Support Specialist

Do you have at least basic experience with API, dealing with customers, good English level and willing to learn technical background of NetSuite OpenAir ?

We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.

Why Us?

You’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

What do we deliver?

NetSuite enables companies to manage core business operations in a single cloud-based system including:

• Enterprise Resource Planning (ERP)

• Accounting

• Customer Relationship Management (CRM)

• E-commerce

Responsibilities:

• Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions

• Contribute ideas to resolve problems to better serve the customer and/or improve productivity

• Offer solutions to issues that are often non-standard/non-routine and require some clarification

• Solve problems that may be unstructured and that may require reliance on conceptual thinking

• Document key scenarios for future usage

• Determine priorities and ensure proper escalation when necessary

• Maintain accurate information flow between internal teams and customers

Qualification and Skills:

• Advanced English - effective communication both in oral and written form

• Basic knowledge of HTML/XML/API

• Basic knowledge of system integrations

• Basic knowledge of scripting is an advantage

• Previous experience in ERP Systems is an advantage

• Analytical skills with focus on detail

• Able to understand customer's business processes

• Able to learn and adapt quickly, willingness to work in a dynamic environment

• A sense for prioritization

• Able to think outside the box and to come up with creative solutions for our customers’ concerns

We offer:

• Extensive training and support for new hires

• Opportunity to support a great product and be part of a growing team

• Competitive salary

• Friendly and open atmosphere, easy to approach management

• Work in a new office in a central location and/or work from home (within the Czech Republic)

• Recognition of achievements

• Company benefits

Career Level - IC2

Responsibilities

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer