Job Information
Xerox Software Technical Support Associate (Onsite) - Rochester, NY in Brighton, New York
Software Technical Support Associate (Onsite) - Rochester, NY
General Information
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City
Brighton, Irondequoit, Penfield, Pittsford, Rochester
State/Province
New York
Country
United States
Department
Technical Customer Services
Date
Friday, July 5, 2024
Working time
Full-time
Ref#
20033588
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
32,820
Annual Base Salary Maximum
65,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Xerox Company, is hiringa reliable, upbeat, customer service oriented Technical Support who will be supporting customers via phone, remote access, or online. The Software Technical Support Associate will diagnose and resolve hardware, software, internet connectivity, and other technical issues for customers, following standard procedures. Key responsibilities include delivering customer support, troubleshooting issues, communicating technical solutions, and maintaining expertise in relevant applications and systems. This is Onsite (University Campus) role so individuals may reside in Rochester, NY.
Duties and Responsibilities:
Responds to customer inquiries regarding service, equipment, supplies, hardware, software, internet connectivity, and other technical issues for customers.
Answers a variety of real-time inbound calls, email, and chats to support customer care.
Travel within the client location to support client needs
Using a computerized system, responds to customer inquiries in a call center environment.
Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities. Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
Ensures high level of customer satisfaction is obtained with each interaction.
Preferred Qualifications:
Exceptional customer service skills.
High energy, self-motivated, self-starter.
Experience with Microsoft (MS) Word, MS Excel, and MS Outlook.
Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
Ability to work independently and as part of a team.
The individual will be expected to take ownership of and accountability for his / her work product.
Excellent verbal, written communication, and interpersonal skills.
Detail oriented.
Ability to interface effectively with associates and managers at all levels.
Must have a professional demeanor and be able to stay calm under pressure.
#LI-JC1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.