Job Information
OLDCASTLE APG, INC. Dispatcher - Bridgeport, MI - 498523 in Bridgeport, Michigan
Job ID: 498523
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.
Summary
A Dispatcher is the point-of-service administrator tasked with meeting and exceeding our customer expectations. This individual will address product questions, sales orders, order tracking, quotes and quality solutions to delivery needs. Sustaining the high-level customer rapport with fast-paced and accurate service levels is key to the success of this position. This position is responsible for dispatching trucks with outbound deliveries and scheduling backhauls as needed, coordinating with sales department, answering phones as needed and maintaining accurate records.
Essential Duties and Responsibilities
'A smile our customers can hear over the phone' - A pleasant, professional telephone presence with a clear voice, tone and demeanor is a must Prepare invoices, delivery tickets, and related shipping documents Experienced accurate data entry and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records Coordinate deliveries with trucks and customers to ensure delivery time accuracy Plan and schedule effective delivery routes and work with trucks to cover loads efficiently Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements/Education/Experience
Must be able to multi-task with high attention to detail Skilled in MS Office Package with intermediate skill in Excel, Word, Outlook, accurate data entry and standard office equipment operations. 10-key experience a plus HS diploma or GED or equivalent in related experience required. Intermediate math skills able to calculate pricing, calculate product by volume, weights or measures equations, and calculate percentiles accurately Experience with Lawson is preferred
Physical Environment
May require occasional lifting up to 50 lbs. Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling Sitting for extended periods of time
What CRH Offers You
Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
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