Job Information
Service Champions Inside Sales Representative - Plumbing in Brea, California
Service Champions has an immediate opening for an experienced Inside Sales Representative - Plumbing Division. The successful candidate will have knowledge of residential plumbing services, be comfortable using Service Titan (or similar software), and have a proven track record in service and equipment sales. This is a full-time, hourly position, eligible for commissions on top of base pay, reporting to the Sales Manager.
DUTIES AND RESPONSIBILITIES
Make outbound sales calls to past and present proposed business opportunities minimizing customer defection
Generate proposals for clients by communicating Service Champions' value proposition
Express empathy and compassion, taking full ownership of the client’s satisfaction
Proactively gain and maintain a full understanding of our portfolio of products and services
Efficiently enter detailed records of customer interactions and actions taken
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Deliver sales results that meet and or exceed sales goals established by management.
SKILLS AND QUALIFICATIONS
Proven track record of success in an inbound or outbound sales role
Dedicated to providing superior customer service
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Strong negotiating skills
Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline, structured environment
Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to talk and type accurately; typing speed of at least 40 wpm
Proficient in Microsoft Word, Outlook, Excel
Availability to work weekday shifts between 7:00 am and 8:00 pm, occasional Saturdays
PHYSICAL DEMANDS
Regularly required to sit; use hands to handle or feel and type
Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
Frequently required to reach with hands and arms
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
BENEFITS
$21-25/hr + Commissions
401K w/ Company Match
Medical, Dental, Vision
Life Insurance
Paid Vacation
Paid Holidays
Service Champions is a #1 Industry Leader in Residential Heating, Plumbing, and Air Conditioning. We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free" brand promise. As the largest residential service provider in California, we guarantee 100% satisfaction to every client, during every interaction with our Happy Money Guarantee for a true 5-Star experience.
Service Champions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Service Champions makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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