Job Information
Aston Carter Call Center Supervisor in Bradenton, Florida
Job Title: Immediate Call Center Supervisor
Job Description
We are seeking an experienced Call Center Customer Service Supervisor/Manager to support our client, a Local Municipality Utilities service in the Tampa Bay area. This role involves managing a team of 5-10 customer service representatives who will handle inquiries from residential and commercial customers regarding upcoming changes to garbage collection and utility management.
Responsibilities
Supervise and manage a team of 5-10 customer service representatives in an onsite office.
Oversee daily operations to ensure efficient and effective customer service.
Train and support staff in using the county phone system.
Address and resolve escalated customer issues and complaints.
Monitor and evaluate team performance, providing feedback and coaching as needed.
Ensure compliance with company policies and procedures.
Prepare and maintain reports on team performance and customer service metrics.
Essential Skills
Minimum of 5 years of experience managing staff in a customer service center.
Proven ability to manage a diverse team of representatives.
Strong computer skills and proficiency in using customer service software.
Excellent communication and interpersonal skills.
Ability to work a 6-month contract from April/Early May to November 2025.
Additional Skills & Qualifications
- Certified Public Manager (CPM) certificate is preferred.
Work Environment
Onsite - small office building near the landfill in Manatee County. You will manage a team of 6-7 customer service representatives. The position offers great pay and hours, with a day shift schedule and no weekends. This is a wonderful opportunity to gain experience in the public sector and help a local municipality serve its residents.
Pay and Benefits
The pay range for this position is $36.00 - $43.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bradenton,FL.
Application Deadline
This position is anticipated to close on Mar 25, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.