NHS Human Services, Inc.

Shift: 1st/2nd; must be available to work weekends and holidays.

Requirement: Valid Driver's License with a good driving record

#LI-MM1

Education and Experience

· High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

· Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

· Maintains a positive cost management index for kitchen and restaurant operations.

· Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

· Manages the Food and Beverage departments (not catering sales).

· Supervises and manages employees.

· Manages all day-to-day operations.

· Understands employee positions well enough to perform duties in employees' absence.

· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

· Oversees all culinary, restaurant, beverage and room service operations.

· Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

· Provides excellent customer service to all employees.

· Responds quickly and proactively to employee's concerns.

· Provides a learning atmosphere with a focus on continuous improvement.

· Provides proactive coaching and counseling to team members.

· Encourages and builds mutual trust, respect, and cooperation among team members.

· Ensures and maintains the productivity level of employees.

· Develops specific goals and plans to prioritize, organize, and accomplish your work.

· Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

· Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

· Provides excellent customer service.

· Responds quickly and proactively to guest's concerns.

· Understands the brand's service culture.

· Ensures that all employees, team leaders and managers understand the brand's service culture.

· Sets service expectations for all guests internally and externally.

· Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

· Ensures all banquet functions are up to standard and exceed guest's expectations.

· Provides services that are above and beyond for customer satisfaction and retention.

· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Serves as a role model to demonstrate appropriate behaviors.

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

· Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

· Conducts performance reviews in a timely manner.

· Promotes both Guarantee of Fair Treatment and Open Door policies.

· Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

· Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

· Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

· Complies with all corporate accounting procedures.

· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Analyzes information and evaluates results to choose the best solution and solve problems.

· Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture