Job Information
Cardinal Health Supervisor, Customer Service Ops in Bonifacio Global City, Philippines
Supervisor, Customer Service Operations
What Supervisor, Customer Service Operations contribute to Cardinal Health?
Supervisor, Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
Qualifications:
At least 2 years of international BPO Supervisory experience
Experience in doing client management is preferred
Good communication skills
Strong leadership skills
Preferably with a bachelor’s degree
Willing to work at night shift.
Willing to work on weekends. Weekdays off.
Has a stable internet connection
Office location is in BGC; Hybrid set-up.
What is expected of you and others at this level?
Coordinates and supervises the daily activities of operations, or business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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