NHS Human Services, Inc.

Description The Patient Services and Intake Specialist is responsible for patient registration, check-in, scheduling of patients and clinical support duties. This is a full-time, remote position working M-F from 8:30 am - 5:00 pm. A $1,000 sign-on bonus will be offered: $500 to be paid out after completing 6 months of employment and $500 to be paid out after completing 1 year of employment. Internal applicants are not eligible for the sign-on bonus. Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID when serving in the Patient Services (front desk / reception) function. Answer a high volume of inbound calls in a timely, pleasant and professional manner when serving in the Patient Intake specialist (scheduling) function. Communicate all pertinent patient information regarding their call such as appointment information, directions, check-in times, referral information, and copayments. Maintain timely communication with patients, families, and staff Verify and document insurance information as defined by current business practices. Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules. Chart preparation and management Maintain a working knowledge of health care plan requirements and health plan networks Any and all other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent Customer Service experience required Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred Proficient in Microsoft Word, Outlook, and Excel Essential Requirements: Ability to: Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic or office during business hours Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations in the Twin Cities metro area as required Performance Expectations - i-Health's Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Clinic/call center office setting Notes: Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. This position description will be reviewed eriodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.