NHS Human Services, Inc.

Description For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Specialist.Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you'll do with "Our Training and Your Experience" Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Deploy standard processes and tools that drive internal efficiencies and fosters uniformity of work. Manages, oversees, and coordinates all operational aspects of customer engagement for a specific account. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners. Serves as a customer advocate and liaison between Convergint office, subcontractors, vendors, partners and manufacturers. Drives consistency in delivery of all Convergint services. Acts as a technical escalation point for staff in resolving and troubleshooting problems. Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations. Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business revies on a consistent basis. Works with Convergint and customer technical teams to maximize system uptime through regular monitoring of systems, preventative maintenance programs and life-cycle management. Engages with Lead Account Executive to introduce additional Convergint offerings. Demonstrates value through an understanding of technoliges and services to bring innovative solutions to our customers. Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with the customer. Seeks feedback, driving continuous improvement. Resolves issues in an effective and timely manner by engaging appropriate teams. Performs other duties and responsibilities as requested or required What You'll Need Strong interpersonal skills Ability to work independently and as a team member Proficient in Microsoft Outlook, Teams, SharePoint, Excel, Word, PowerPoint, and Adobe skills Agility to adapt to changing priorities and direction in a dynamic work environment Well-disciplined individual with the ability to manage multiple simultaneous tasks. High ethical standards and a positive attitude Effective communication skills, both oral and written Excellent time management and organizational skills with great attention to detail Solid problem-solving abilities in a deadline-driven environment Requirements Education: Associate's Degree in relevant field preferred, but not requiredExperience Requirements Minimum five years of previous, relevant field experience, required. Experience in one or more of the following industries, preferred: electronic, fire alarm & life safety, and/or building automation. Company Benefits and Perks Convergint fos ers a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: Company Holidays and Paid Time Off Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan Corporate Social Responsibility Day And much more... Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.