Job Information
Aston Carter Sales Support Representative in Bethlehem, Pennsylvania
Job Description:
Our client is seeking a dynamic and customer-focused Sales Support Representative to join their team. This person will be the primary point of contact for our customers, collaborating with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. This role is integral to driving key initiatives, helpachieve its goals, maximizing sales bookings, and expanding our opportunity pipelines. This role will leverage data as a strategic asset to provide decision support, accurate sales quota forecasting, and sales productivity reporting and efficiency analysis.
Responsibilities:
Focus on customer satisfaction with a results-driven mindset.
Thrive in a fast-paced environment, ensuring effective communication and collaboration across various functional and business platforms.
Promote a positive and professional working atmosphere, challenging the status quo to improve and drive the team towards creating an exceptional customer experience.
Utilize experience in sales or customer service within an engineered manufacturing environment, with proven success in managing commercial and/or government contracts.
Demonstrate success in influencing people through effective collaboration, problem-solving, and relational engagement.
Lead coordination efforts on applicable aftermarket quotes, ensuring close collaboration and communication with all stakeholders.
Review customer specifications and documents to apply current technical and commercial requirements.
Drive daily tactical customer proposals and support strategic offerings, as well as identified sales win-back opportunities.
Partner with Site Hubs to drive quotation performance within the region and across aligned product sites, leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
Generate high-quality, on-time, value-priced proposals to facilitate order fulfillment.
Manage and monitor proposals throughout the entire bid cycle, including updating and maintaining designated workload management tools, while optimizing hit rates.
Demonstrate a fundamental understanding of pump applications and types, with a clear understanding of parts, programs, and processes to best drive solutions for our valued end-user customers.
Identify and develop key actions in partnership with the sales leadership team to achieve forecast accuracy, address performance gaps, and prepare QBR data analytics.
Maintain current, accurate, and organized records of sales training, organization charts, and other critical information needed to manage sales engagement.
Collaborate with the sales leadership team to ensure continuous improvement projects are executed and delivered to meet objectives.
Compile and receive weekly sales reports.
Support 30-day/quarterly sales forecast and monthly outlook processes.
Exhibit strong problem-solving skills, work independently, and be a team player with a global mindset and approach.
Proficiency in Microsoft Office suite.
Excellent organizational skills, able to establish priorities and meet specific deadlines with minimal supervision.
Perform other duties as assigned.
MUST HAVE Requirements:
Experience with customer relationship management/ order entry/ sales support in a manufacturing enviornment
MUST have experience in quoting, pricing, contract review, and ERP administration.
Experience with Salesforce preferred.
3-5 years of relevant experience preferred.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.