Job Information
DAI Specialist, Field Operations in Bethesda, Maryland
Specialist, Field Operations
City/Country Location Details Bethesda, Maryland
Employment Status Full-Time Regular
Job Type Corporate
Job Title: Specialist, Field Operations
Grade(s): P5
Department: Field Operations
Reports to: Director, Field Operations
Function of the Position:
The Specialist, Field Operations (USG Field Engagement) plans, leads, coordinates and implements initiatives aimed at enhancing and improving operational excellence performance in project field offices, which includes collaborating with teams and departments across the company. The Specialist, Field Operations implements quality control and assurance functions as assigned by the Senior Director, USG Programs Performance and Director, Field Operations and prepares compliance reports for management’s use as needed.
The Specialist, Field Operations is responsible for working with and advising Senior Portfolio Directors (SPDs) and provide operational and management support to USG projects as outlined below; this includes advisory to the management of start-up operations, close-down operations, general field operational policies and procedures and Quality Control (QC) processes. The position will report directly to the Director, Field Operations.
Roles and Responsibilities:
Operations Advisor to USG Programs:
Provides high level support and internally advises to identify sensitive, complex, or high-profile operational issues that affect the departments’ portfolios.
Plays a lead role in identifying staffing and training needs related to Field Operations and within USG Programs Performance and helps lead the resolution of specifically identified operational process bottlenecks requiring improvement
Divisional Operations—Management, Training, and Support
Serves as point of contact for business operations and administration for the unit on designated operations or initiatives including start-up and close-down operations-related initiatives.
Leads internal initiatives as developed within the department and identifies areas for streamlining and improving efficiency of sub-units and their tasks.
Coordinates and collaborates with stakeholders and SMEs in improving, updating and delivering targeted USG training and capacity building activities for the field and home office; participates as lead trainer in sessions related to Field Operations for home office teams including start-up and close-down training
Contributes to the preparation and roll-out of a Field Onboarding Orientation and Training program in close coordination with multiple stakeholders and SMEs.
Serves as Champion for specific USG Programs Performance department initiatives as deemed necessary such as external communication efforts with other DAI units, team website design and maintenance and support to systems used for managing field operations, start-up and close-down operations.
Delivery Field Support
Supports andmanages field startup activities(pre-award/execution stage) as part of the start-up team; roles may include Start Up Manager or Start Up Specialist, among others. Supports overall start-up system platforms, polices, procedures and best practices as SME; acts as QC Reviewer for DAI start-up teams.
Supports andmanages field closedownactivities during preparations and close-down assignments as part of the close-down team; roles may include Close-Down Manager or Close-Down Specialist, among others. Supports overall close-down system platforms, polices, procedures and best practices as SME; acts as QC Reviewer for DAI close-down teams.
Performs short-term project coverage and surge capacity project STTA assignments as needed in the role of Operations DCOP, Operations Manager (or equivalent) or Field Operations Manager.
Assists in the recruitment of CCN or ex-patriate field staff, particularly in operations roles, by participatingin the interview process as SME.
Knowledge Management
Leads the effort of bringing clarity and order to all existing field operations related policy, procedures, systems (TAMIS, Oracle, etc.) and training programs.
Updates policies and procedures in collaboration with stakeholders as an SME for Washington Operations Manuals as relevant to field operations
Supervision and Team Management
Supervises team members on STTA assignments (startup/closedown/implementation assignments) managing tasks and providing mentorship and feedback.
Trains and mentors incoming operational Expat/CCN/TCN LTTA (i.e. Operations Directors or equivalent) ensuring seamless transitions and full comfort with DAI systems, policies, and procedures.
May take on additional responsibilities as deemed necessary.
Minimum Qualifications
P5:Minimum of 4 years of relevant professional experience and a college degree.
Prior experience working with USAID-funded projects.
Knowledge of field office and home office systems and practices.
Demonstrated ability as main point of contact for multiple cross-company business units
Self-starter with sounds technical skills, good judgment, and a strong financial & operational focus.
Knowledge of U.S. government contracting regulations, policies and procedures.
Excellent oral and written communication skills in English, superior analytical skills.
Advanced knowledge of PowerPoint, Excel, and Word (Microsoft Office Suite).
Demonstrated understanding of how well managed field operations contribute to organizational success
Ability to juggle multiple projects and shift priorities quickly without compromising quality of work.
Excellent written and oral communication skills, with the ability to communicate clearly and professionally with internal clients and external candidates, both verbally and in writing and tailor communication style to diverse audiences.
Able to build and maintain excellent working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
Able and willing to travel to any country where DAI currently operates or may wish to operate barring times when DAI Global Security has deemed travel unsafe and travel on minimum two assignments per year.
Able and willing to adjust work schedule, if needed, to support teams located in different time zones/countries.
Authorized to work in the United States.
*Based in one of the following U.S. locations where DAI is registered: District of Columbia, California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, Washington
Preferred Qualifications
At least 2 years of experience providing operational and management support to USAID- funded projects.
Knowledge of field management systems, processes and procedures.
Knowledge of Oracle or similar ERP system.
Professional working proficiency in a second language (Spanish, French, Russian, or Arabic preferred).
Supervisory Requirements : Depending on assignment.
Compensation & Benefits:
For employees working the United States, the full-time equivalent annual base salary for this position is expected to be between $82,417 to $96,962. Salary for part-time employees will be prorated based on actual hours worked. Actual offers will be based on several factors including, but not limited to, qualifications, relevant education, experience, skills, seniority, performance, and business or organizational needs.
Eligible U.S. based employees, will be able to enroll in medical, dental and vision insurance, plus a 401(k)-retirement plan with a company match. Additionally, employees will be eligible for company-paid annual leave (vacation & holidays), sick leave, parental leave; as well as short- and long-term disability coverage. Detailed information will be provided at the time a formal offer is extended.
For employees working outside of the United States, compensation and benefits will vary based on location.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.
DAI and its employees are committed to confronting discrimination in all forms, nurturing respect for our interpersonal relationships, and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races, ethnicities, and backgrounds in our continued effort to become a better development partner.
DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks.
DAI requires COVID-19 vaccinations subject to accommodation required by law.
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