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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Digital AppOps

What does a successful Director, Digital AppOps do at Fiserv?

As a member of our Digital AppOps leadership team, you will be responsible for the stability of our Digital business applications spanning multiple retail bank offerings and Cloud Operations (Azure). Your depth of knowledge and expertise in all aspects of the Application and Platform Operations lifecycle, as well as partnering continuously with your many stakeholders to stay focused on common goals, is key to your success in this role.

As the owner of a group of platforms leaders/experts you will define strategy to ensure stability/operational availability of large-scale financial systems . You will be empowered to drive continuous improvement within your area of responsibility and influence the direction of the AppOps organization as a whole. Additional responsibilities include but are not limited to presenting and advocating for AppOps positions/perspective in various forums, partnering with Delivery/Architects, and liaisoning with Client Services and Product Management to ensure continued focus on delivering quality.

What you will do:

• Lead and manage a Digital AppOps team, providing guidance, coaching, and feedback to team members

• Establish and maintain operational focused processes that ensure scalable, resilient enterprise platforms

• Manage AppOps projects, ensuring that they are completed on time and within budget

• Develop and manage project plans, monitor, and report on project status and ensure that projects adhere to best practices, industry standards, and regulatory requirements

• Oversee the 24/7 health of the technology platforms

• Develop and implement a Technology Operations & Support Service strategy for the platforms supported that aligns with the mission and goals of AppOps as a whole

• Champion the process improvement initiatives across Enterprise Technology Operations and the business to ensure that optimum customer service is obtained

• Provide technical leadership in implementing and operating shared platforms and critical business applications

What you will need to have:

• 8+ years of experience supporting enterprise scale system using Microsoft Technologies (.NET/ MS SQL/ Azure) , Apigee, Web, Mobile, and Services offerings across on-prem and cloud eco-systems

• 8 + years of in-depth understanding of high resiliency, scalable, reliable topologies to ensure High Availability and stability of portfolio offerings

• 6 + years experience in leading large Production Support teams in Banking and Financial domain

• 6+ years experience working with varied stakeholders from Cyber, compliance, Audit and Sr Leadership

• 6+ years of proven experience driving a technical team through the design and execution of a DevOps /SRE driven support organization

• 6+ years experience developing and managing global teams and follow-the-sun support models

• Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and/or military experience

What would be great to have:

• Proficiency with solutions for Web based solutions, Cloud Services as well as n-tier enterprise platforms

• Experience with Cloud Migration of Legacy Applications/platforms, transformation, system integration or conversions

• Superb client service skills with both creative and analytical mind-set, and when interfacing with irate clients/constituents

• Mature disposition and personable; able to work well within teams across continents/time zones

Important info about this role:

• We’re better together! This role is fully on-site.

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

#LI-MK1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.