NHS Human Services, Inc.

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6541255

Department: Technology

Reports To: Director of Technology

Full-Time: 12 month position; 8 hours per day

Start Date: Immediately

Close Date: Open until filled

SUMMARY:

• Under general direction, provides technical assistance with the installation and maintenance of hardware, software, network communication and workstations and serves as a technical resource for staff by providing technical support, troubleshooting and training as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following, are non-exhaustive and may be supplemented. Other duties may be assigned.

• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing Benson Unified School District in a positive light.
• Troubleshoots and maintains district-approved site-based networks, workstations, peripherals/hardware and databases.
• Diagnoses, tracks, and solves hardware and software problems; escalates irresolvable issues for resolution.
• Provides technical support for computer hardware and software applications to school or department personnel.
• Supports the configuration of software as well as assisting users with the use of district-approved software, including but not limited to, e-mail, internet and office productivity software.
• Assists users with various district-approved software programs.
• Uses district-approved workstations/server to retrieve, review, or modify data, and deployment software.
• Implements the installation, relocation and/or modifications of district-approved workstations, monitors and peripherals; relocates existing equipment for the school or department.
• Handles district-approved software installation, maintenance as well as modifications under direction of supervisor and accordance to district policy.
• Responsible for keeping up to date on current technology being used by the district.

REQUIRED SKILLS:

• Excellent interpersonal and communication skills
• Strong organizational skills, with ability to prioritize
• Able to multitask and work independently
• High standard of professionalism, including confidentiality
• Able to perform well under pressure

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required.
• Degree, certification or training in computer science or information technology preferred.
• Minimum (1) year work experience in related field preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must be able to ascend and descend ladders, stairs, work in confined spaces, and rooftops.
• The employee must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.

CLEARANCES:

• Criminal Background Clearance

Benson Unified School District does not discriminate in admission or access to, or treatment or employment in its educational programs or activities on the basis of race, color, age, gender, gender identity or expression, religion, creed, national origin, marital status, sexual o ientation, disability, veteran status or genetic information. The District also provides equal access to its facilities to the Boys Scouts and other designated youth groups, as required by the Boys Scouts of America Equal Access Act. Inquiries or complaints concerning Title VI, VII, IX, Section 504, and Americans with Disabilities Act may be referred to the BUSD Title IX and Section 504 Compliance Officer: Micah Mortensen, 360 S. Patagonia St., Benson, AZ 85602; mmortensen@bensonusd.org; (520) 720-6731.