Job Information
TEKsystems Patient Service Rep in Bellevue, Washington
Description:
Check patients in and out, they will be using NextGen and patient engagement tool, prepare charts three days in advance, call volume expected to be less than 10 a day, schedule appointments, monitor and check doctor's calendar for scheduling, check eligibility and update patient information, verify insurance.
Provide exemplary customer service
Greet and direct patients, sales personnel and visitors.
Check in/out, verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems
Identify payor source, verify insurance eligibility and financial status
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
Assist patients with completion of paperwork when necessary
Inform patients of delay or wait time for appointments
Review records for completeness, print necessary updates and put records in order
Review physician clinic schedule for accuracy
Collect and post co-pays
Facilitate flow of patients by coordinating with medical assistants
Schedule appointments, both over the phone and in person
Schedule interpreters for patient appointments as needed
Process outgoing referrals as needed
Complete duties and assist others as directed
Additional Skills & Qualifications:
Must have:
1+ years of insurance verification experience
2 year of customer service experience (nordstrom or starbucks are great examples)
1 year of receptionist experience (does not have to be a traditional office setting)
Nice to have:
- Next Gen PM/PR
Work Environment:
Partitioned off work space
Team of 3
Clinical Setting
Monday-Friday 8-5 PM
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.