NHS Human Services, Inc.

The Operational Risk and Control Sr Analyst is a global role within the Operations Issue Management team. This individual contributor will need to apply in-depth knowledge, contributing to the oversight and management of Issues and CAPS.

This role requires an in-depth understanding how business areas integrate within the sub-function as well as coordinate and contribute to the objectives of the overall business. This individual will also require good analytical skills in order to filter, prioritize and validate potentially complex materials from multiple sources. Strong communication and diplomacy skills are required.

Ability to evaluate issues and corrective action plans (CAPS) with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

• Provide support with ongoing monitoring of Issue and CAPS, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.

• Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.

• Perform analysis to support with the timeliness, accuracy and completeness of Issues and CAPS.

• Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements.

• Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.

• Perform analysis to support that adequate governance and training is in place to support Issue management.

• Perform thematic analysis on identified risks and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).

• Support to ensure risk and control responsibilities and accountabilities are embedded within Operations, including contributing to training and leading by example.

• Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.

Qualifications:

• 3-5 years of experience.

• Experience with work-flow systems

• Excellent project management and organizational skills.

• Outstanding relationship building and relationship management skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in Microsoft Office with an emphasis on MS Excel

• Self-motivated and detail oriented

Education:

Bachelor's/University degree or equivalent experience.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.