NHS Human Services, Inc.

Description A Brief Overview The position is visible to clinicians with significant impact on patient safety, JCAHO, HIPAA, departmental and patient workflow. The Clinical Analyst II is responsible for independently providing major enterprise application configuration support as well as other applications as assigned to enhance operational efficiencies and patient safety. What You Will Do Performs needs assessment, software design, implementation, support, and reporting. Independently facilitates design of clinical workflow in conjunction with the clinicians; workflows will focus on improved efficiencies, solving complex workflow issues and incorporating quality initiatives. Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met, including the development of testing scripts. Participates in change management activities to support successful system deployments and enhancements. Leads components of development of end-user training materials and participates in training efforts. Assists other team members in ensuring good documentation standards. Leads escalation of issues with appropriate internal resources. Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution. Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager. Independently manages components of application upgrades and troubleshooting efforts. Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders. Creates reports, dashboards, and other analytical tools to support customer base. Creates and maintains appropriate system documentation. Works with other clinical and application analysts to insure system integrations. Utilizes and maintains appropriate change control procedures and standards. Provides direction to junior team members. Performs call rotation duties as required. Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity