Job Information
Abbott Key Account Manager (OTC) in Bangkok, Thailand
MAIN PURPOSE OF ROLE
Increased sales and grow the accounts to leverage the trade market share across channels
Predictive customer insights that enable the anticipation of trade trends, and influence overall trade marketing strategy and plan
Strong relationships with influential regional stakeholders at the wholesaler, distributor, and retailer on executive levels
MAIN RESPONSIBILITIES
Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the region and create an omnichannel engagement strategy to influence customers/stakeholders to exclusively partner with, support, invest in, and stock Abbott products (Mapping the market)
Prioritize trade category opportunities within territory/area by using real-time omnichannel business intelligence to allocate resources
Leverage trade marketing, sales analytics, CRM data and other measures (as required) to coordinate, track and hold the account team accountable for progress against key account plans
Develops strategic, influential customer relationships of all types throughout the region and build customer loyalty and move towards partnership using multiple engagement channels (digital, remote/virtual & face-to-face) to gain a deep understanding of key accounts
Be the main communications link and serve as the contact person with that customer on all issues including but not limited to contract management, invoicing, operational problems, complaints, quality of service.
Builds strategic relationships with KOLs and hospital stakeholders across channels and platforms (digital, remote/virtual & face-to-face) to expand Abbott influence throughout the region, including leveraging these relationships to gain access to and build relationships with new customers
Better understand customer’s current and future needs and foster innovation to find new ways to serve customers. understand competitor activity and develop customer retention strategies
Collaborates with cross-functional teams (Marketing, Analytics, Training) to plan and execute brand strategy at the regional level and improve the quality of customer insights
Outperform competition in share of shelve , visibility and product category placement to establish brands’ superiority at Key Account level
Leads demand and sales forecasting to drive optimal pricing programs for key accounts
KEY QUALIFICATIONS
Bachelor's degree in any fields
Minimum 3 years of experienced in OTC or Chain drugstores market or related field
High customer-orientation and strong relationship-building skills
Strong negotiation skill and self-motivated
Ability to make new connections between data and insights, and to make these ideas understandable and actionable to others
Ability to translate key account strategy into financial outcomes, KPIs, and coordinated activities across the account team
Good communication skill
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com