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Job Information
SAP Server Management - Operations Service Senior Specialist - ECS Technical Operations in Bangalore, India
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Summary
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.
EXPECTATIONS AND TASKS
As Operations specialist you are responsible for:
Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLAs
Deescalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
MIS reporting
Handling the OnCall duty and weekend support
Able to coordinate and orchestrate the work between the teams.
Strong collaboration with other units within and outside Enterprise Cloud Service units
Preferred skills
9 year work experience in server and Linux administration
3 years experience in service delivery in global teams
Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
Working experience in Hyperscalers: Azure or AWS or GCP
Strong knowledge in Container / Docker concept
Managing of multiple activities requiring cross team coordination
Management of partner support via KPI tracking
Nice to have
Certified in at least one Hyperscalers solution: Azure, AWS or GCP
ITIL Certification
Project management experience
Able to communicate successfully at different levels of the organization.
ABOUT THE TEAM
Current team size of 25 people
Global team spread across Mexico, Germany and India
Diverse and different level of expertise in the team
Combination of Technical and Operational delivery experts
#SAPECSCareers
#ITT3
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 386764 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.