NHS Human Services, Inc.

Job Title: Analyst - Credit and Collection

Summary:The Global Shared Service Center (GSS-BLR) for Momentive Business provides support services such as IT, Finance, HR support etc. across MPM.

Global Shared Services - Finance Team provides range of Finance services such Business/Ops. Support, Credit & Collection, FP&A, RTR, Treasury, Transfer Pricing, AP etc.

The incumbent of this role will be part of GSS - Finance Team working closely with the Line Manager to ensure timely execution & delivery of commitments to meet expectations of our functional stakeholders. The candidate should display a great sense of accountability at work by managing their own portfolio of customer accounts as well as be the first aid for their team members in handling problem accounts. Should be willing to take over additional responsibilities from time to time as requested by the management and responsible for the timely and efficient management, administration, risk mitigation and collection of designated accounts receivable portfolio for EMEA region by utilizing their excellent communication, interpersonal, systems and analytical skills to ensure compliance with established Credit policies and procedures. Should be flexible to support in Night shift for NA region, if needed by the Management. Reports to the Team Lead - Credit & Collections.

Responsibilities Include:

Job Responsibilities

Key Tasks and Deliverables:

• Assess customer’s credit worthiness and review customer’s Credit limits.

• Handle Export portfolio, validate Letter of Credit, CAD etc.,

• Make daily decisions on order release based on customer's AR position and Credit Limit Risk.

• Timely and effective collection of all debts and customer’s payments with a goal of achieving a 95% collections rate to zero days overdue.

• Negotiating payment plans with poor paying customers in close conjunction with Business Unit Commercial Teams.

• Total ownership of their own Collections Portfolio. Ensuring all paid items are cleared against the correct account and all unapplied cash has been allocated, with a goal of having no overdue invoices or payments older than 30 days.

• Resolving queries both internally and externally around outstanding invoices. Taking total ownership by following the “Cash or Classify” principle. Either ensure timely payment or ensure timely escalation of disputes and or claims to the Commercial Teams to ensure timely payment can be arranged.

• Providing accounts information to internal departments and auditors.

• Ensuring all customer account information including Credit Limits are maintained.

• Sending weekly and monthly account statements to all customers in their portfolio.

• Monitor risk accounts for potential bad debt risk and escalate in a timely fashion.

• Opening new accounts and setting appropriate credit limits taking prior approval from Pole Manager.

• Focus on large accounts above 100K ranging up to well over 1MM.

Key Relationships:

• Global Credit & Collection Leader, Finance and Pole Manager

• Customers

• Business Unit Commercial Team

• Cash Application

• Customer Support

• Sales

• Logistics

• Treasury Team

• Internal and External auditors with audit requests.

• Banks (need based)

Competencies

• Ability to establish and maintain good client relationships, both internally and externally at all levels.

• Being able to communicate with customers and commercial teams to ensure clear understanding of issues that result in timely payments.

• Ability to reconcile complex accounts and have excellent attention to detail.

• Should be agile and collaboratively inclusive.

• Listening and speaking skills to handle potentially uncomfortable conversations.

• A bridge builder with a natural collections style who can develop relationships with customers.

• Someone who likes to pick up the phone and call customers both internal and external to collect cash. A real old school cash collector who wants to solve problems and get the cash in the bank.

• Should be able to handle heavy workload and prioritize tasks based on urgency.

Minimum Qualifications

• Bachelor of Accounting/Commerce (minimum)

• 4-5 years of credit control experience

• English (Fluent written and spoken)

• Strong Analytical Background

• Outstanding interpersonal skills with ability to interact effectively with all levels of management & customers

• Competency in Microsoft Office especially Excel, SAP, Dun and Bradstreet

• German language (A2/B1 level preferred)

Preferred Qualifications

• SAP experience.

Qualifications:

The following are required for the role

What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law . An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations .

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.