NHS Human Services, Inc.

Overview:

Manages assigned teams within one or more functional areas of Deposit & Payment Services. Manages approximately 4-5 FTEs. Area of responsibility: Lockbox Support – Lockbox reporting, reconcilements, setups/workorders, and billing for multiple Lockbox sites.

Primary Responsibilities:

• Manage and develop the production of departmental reports and spreadsheets to include but not limited to project or product strategy analysis, historical reporting, workflow analysis, production reporting, and financial analysis.

• Perform complex analysis and judgment-based work over a standard discipline or a range of disciplines to support business decisions.

• Perform data review, research, and/or reconciliation. Interpret results and present findings to influence strategic decisions within the department or division.

• Demonstrate a thorough and expert understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect the business/department.

• Oversee daily activities and ongoing strategic planning of one or more units, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the unit(s) are completed in compliance with defined processes and regulations.

• Direct and monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance.

• Provide leadership, guidance, feedback and training to staff.

• Interact routinely with Division/Department management to discuss business objectives specific to the unit(s) managed.

• Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed.

• Maintain established service levels within assigned unit(s) and address escalations to meet defined business expectations.

• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

The position has full manager responsibilities in directing day-to-day activities for a unit within a Department of Banking Services. Depending on the unit managed, the position requires unique technical expertise due to the additional complexity, size and/or breadth of functions. The position acts largely independently in managing unit activities and their associated risk exposure. Responsible for managing the creation and maintenance of departmental dashboards and metrics reporting. Responsible for all billing aspects in the Enterprise Lockbox department, to include billing mapping, annual price changes and projects. Handles all reconcilements for the department from daily cash recons, outstanding items for incorrect processing and vendor payments.

Education and Experience Required:

• A combined minimum of 7 years’ higher education and relevant work experience

• 2 or more years' work leadership and/or supervisory experience

Education and Experience Preferred:

• Bachelor's degree

• Excellent analytical skills

• PowerBI and other data analytic tools skills

• Experience building dashboards

• Operations experience within the banking/finance industry

• Client onboarding experience

• Excellent customer service skills

• Detail oriented

• Project implementation/management experience

• Prior experience using tact and diplomacy

• Strong knowledge of Excel, power queries, SharePoint sites, word processing, and presentation software as required within unit managed

• Excellent verbal and written communication skills

• Strong knowledge of departmental systems, documents and procedures

• Proven experience to motivate team and handle conflict without alienating others

What We Offer:

• 5 weeks of PTO per year, plus 12 paid federal holidays per year

• Medical, dental, and vision benefits

• 401k match up to 5%

• Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness and employee discounts

• Receive 40 hours per year of volunteer time with an organization of your choosing (get paid to give back!)

• And more

Office Location/Working Model:

This is a 100% onsite position requiring 5 days per week in-office. Eligible candidates must live within commuting distance to 1800 Washington Boulevard, Baltimore, MD 21230.

Anticipated Travel:

This position requires quarterly travel within the M&T Bank east coast footprint.

Required Availability:

Monday-Friday, 8:00am-4:30pm

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,184.45 - $131,974.08 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Baltimore, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.