Job Information
Aston Carter Customer Order Specialist in Azusa, California
Company Overview:
Join an industry-leading, innovative contract manufacturer of personal care, health, beauty, OTC pharmaceuticals, medical devices, and household products. Our company specializes in delivering high-quality custom formulations across multiple categories, including hair care, body care, sunscreens, OTC topical drugs, and more. As part of a recent expansion, we’re looking for a dynamic, detail-oriented individual to join our growing team and help provide exceptional service to our valued customers.
Role Overview:
As the Customer Support and Order Specialist, you will play a vital role in our day-to-day operations, acting as the primary point of contact for our customers. You will manage customer inquiries, process orders, handle invoicing, and ensure smooth communication across departments to guarantee customer satisfaction.
Key Responsibilities:
Customer Support: Serve as the first point of contact for customer inquiries via phone, email, and in person, offering prompt, professional, and solutions-oriented assistance.
Order Processing: Ensure accurate processing of customer orders, confirming correct pricing, addressing modifications or cancellations as needed.
Invoicing & Documentation: Generate, manage, and distribute accurate invoices promptly.
ERP System Management: Utilize ERP systems to input, track, and update customer orders, shipments, and invoicing, ensuring all data remains accurate and up-to-date.
Issue Resolution: Investigate and resolve customer issues related to orders, shipments, billing, and product questions, ensuring the highest level of satisfaction.
Cross-Department Coordination: Collaborate with sales, production, and shipping teams to facilitate smooth order fulfillment and timely delivery.
Record Keeping: Maintain accurate and detailed customer records, including purchase history and special instructions.
Process Improvement: Proactively identify opportunities to streamline operations and enhance overall customer service efficiency.
Compliance: Ensure all customer interactions and transactions adhere to company policies, industry regulations, and quality standards.
Qualifications:
Experience: Minimum of 2 years in customer service, ideally within the manufacturing, pharmaceutical, personal care, or cosmetics industries.
Education: High school diploma required; Bachelor's degree in Business, Communications, or a related field preferred.
Skills:
Proficient with ERP systems and Microsoft Office Suite.
Strong knowledge of customer service best practices, invoicing processes, and order management.
Knowledge of GMP (Good Manufacturing Practices) and industry regulations is a plus.
Pay and Benefits
The pay range for this position is $22.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Azusa,CA.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.