NHS Human Services, Inc.

We are seeking a skilled Network Engineer with a strong background in audio and video technologies to join our team. The ideal candidate will be responsible for designing, implementing, and troubleshooting network systems with a focus on voice and video connectivity. This role requires a deep understanding of network infrastructure, audio and video protocols, and the ability to quickly resolve connection issues to ensure high-quality voice and video communication.

Key Responsibilities:

• Network Design and Implementation:

• Design, configure, and deploy network solutions with a focus on supporting audio and video communication.

• Optimize network performance for voice and video traffic, ensuring minimal latency and packet loss.

• Implement Quality of Service (QoS) policies to prioritize audio and video traffic.

• Troubleshooting and Support:

• Diagnose and resolve complex voice and video connection issues.

• Monitor network performance and troubleshoot problems related to audio and video streaming.

• Collaborate with IT and AV teams to ensure seamless integration and performance of AV systems.

• Maintenance and Upgrades:

• Regularly update and maintain network hardware and software to support AV systems.

• Perform network audits and assessments to identify and resolve potential issues.

• Implement security measures to protect AV network infrastructure.

• Documentation and Reporting:

• Create and maintain detailed network diagrams, configuration files, and documentation.

• Provide regular reports on network performance and issues related to audio and video communication.

• Collaboration and Training:

• Work closely with other IT professionals, vendors, and service providers to ensure optimal network performance.

• Provide training and support to end-users on audio and video technologies.

Qualifications:

• Experience:

• Minimum of 3-5 years of experience in network engineering.

• Proven experience with audio and video communication technologies and protocols (e.g., SIP, RTP, RTCP, VoIP, H.323, WebRTC).

• Skills and Competencies:

• In-depth knowledge of networking concepts, including routing, switching, VLANs, and firewalls.

• Proficiency with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds, PRTG).

• Experience with network hardware from vendors such as Cisco, Juniper, and others.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• Certifications:

• Relevant certifications such as CCNA, CCNP, or similar are preferred.

• Certifications related to audio and video technologies are a plus (e.g., CTS, CTS-D).

Preferred Qualifications:

• Experience with cloud-based audio and video solutions (e.g., Zoom, Microsoft Teams, Cisco WebEx).

• Knowledge of scripting and automation (e.g., Python, Bash).

• Familiarity with network security practices and protocols.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).