Job Information
Capgemini Junior Operations Analyst 2 - IT Operations Support Professional - Shift B in Austin, Texas
Job Title : Junior Operations Analyst 2 - IT Operations Support Professional - Shift B
Location : Austin, USA
Travel :25%
Job description:
We are seeking dedicated and knowledgeable IT Operations Support professionals to join our 24x7 command center located in Austin, TX. The ideal candidates will have experience in supporting various IT environments, including remote support of End-User Desktops, Windows and Linux servers, Oracle and MSSQL databases and Network.
Key Responsibilities:
• Monitor IT systems and infrastructure to ensure optimal performance and availability.
• Perform triage and initial fix of incident tickets related to end-user desktops, including OS, M365, and various desktop applications.
• Perform triage and initial solve of incident tickets related to infrastructure services.
• Fulfill standard service requests following documented procedures.
• Support virtual machines hosted in public and private cloud environments, with a focus on Azure and VMWare.
• Use ServiceNow for incident management, service requests, and changes.
• Collaborate with other IT teams to bring up and resolve complex issues.
• Maintain accurate documentation of incidents, service requests, and resolutions.
• Participate in flexible shift rotation to support 24x7x365 operations.
• Support Major Incident Team in creation of outage bridge calls.
• Monitor ticket queues to ensure response and resolution times are being met.
Required Skills:
• Demonstrable experience in IT operations and support, particularly in a Tier-1 role.
• Expertise with supporting end user desktops remotely.
• Expertise with using infrastructure monitoring tools such as Microsoft Systems Center and Azure Monitor.
• Ability to interpret performance metrics and identify potential issues proactively
• Hands-on experience with ServiceNow or similar IT service management tools.
• Ability to follow established incident, change and request management processes, bring up issues appropriately, and communicate effectively with partners during outages.
• Familiarity with server operating systems and solve.
• Familiarity with database fundamentals and solve, including Oracle and MSSQL databases.
• Familiarity of network fundamentals and solve, including network topology, and network security concepts.
• Experience with public and private cloud environments, especially Azure and VMWare.
• Proficiency in server patching and maintenance.
Desired Skills:
• Excellent problem-solving and communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Experience with managing Incident and Request tickets bound by time SLAs. Preferred Skills:
• Certifications in relevant technologies (e.g., Microsoft, Linux, Oracle, Azure).
• Experience working with a DOD customer with strict security protocols.
• Familiarity with server patching though SCCM and Red Hat Satellite Server.
• Understanding of IT automation concepts.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Infrastructure
Organization: CIS US MS
Title: Junior Operations Analyst 2 - IT Operations Support Professional - Shift B
Location: TX-Austin
Requisition ID: 078885