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Constituent Service Representative - Austin, Texas

The Office of the Governor is looking for a Constituent Service Representative (Customer Service Representative III) to work in the Constituent Communication Division.

Who We Are

The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.

What Youll Earn

The salary is $4,166.67 - $4,333.34 a month ($50,000.04 - $52,000.08 a year).

Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more:

What Youll Do

This is a job that performs external constituent service support. You will receive and respond to public inquiries for information and/or state services.

• Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
• Enters information into databases, processes letters to customers, and performs other general clerical services.
• Performs accurate and timely data entry of constituent correspondence.
• Reviews and routes mail and other correspondence.
• Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet.
• Maintains a positive, customer service attitude and possesses the ability to consistently exercise tact and courtesy.
• Demonstrates interpersonal effectiveness while communicating with various internal and external constituencies.
• Maintains knowledge of current events with regard to change and innovation in state government and public policy.
• Utilizes contracted technologies to record communications with and from the public.
• Creates, edits, and mails form letters and typical responses.
• Prepares materials and produces ceremonial items and documents.
• Processes assigned letters from writers and editors.
• Adheres to state agency records retention program, practices, policies, and procedures.
• Finalizes official state documents and certificates by attaching state seals and ribbons.
• Maintains a pleasant demeanor for greeting and interacting with constituents.
• May train new staff and/or other divisions on new technologies associated with the division.

How Youll Qualify

• High school graduate or equivalent; and
• Three (3) years of experience in any customer service, clerical, or administrative support work.

Note: Experience and education may be substituted for one another on a year-for-year basis.

Youre a Great Fit with

• College degree or college coursework completed in communication, government, political science, pre-law, business, or liberal arts;
• Knowledgeable of the administrations key initiatives and policy positions; and
• Proofreading skills.

Other Things to Know and When You Should Apply

Its a great job for an individual who likes to communicate with others on the administrations key initiatives and policy positions. Apply now by submitting a state of Texas application. Applications are reviewed daily.

Veterans

Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.