Job Information
Amgen Commercial Sales Training Manager-Rare Disease (Remote) in Austin, Texas
Position Summary:
The Manager, Commercial Sales Training, is responsible for developing, implementing, and managing the sales training curriculum for UPLIZNA in the United States. This individual will serve as a training lead for the UPLIZNA sales team and is responsible for the development of product, disease state and any associated training needs. This individual will also be cross trained on UPLIZNA for IgG4-RD, NMOSD and gMG and may assist with ad-hoc training needs for the brand. The ideal candidate will be a high-energy, detail-oriented, and self-motivated individual that excels in a fast-paced environment and is interested in joining a growing organization.
Success in this role will require strong cross-functional relationships, strategic communications, tactical plans supporting the brand strategy, and a commitment to a high-performing Commercial Training and Development culture.
Major Responsibilities:
Content Development
Lead the design, development, and implementation of a training curriculum for UPLIZNA and the launch of any new indications for this team
Partner with internal stakeholders to develop and maintain product and brand related sales training resources, workshops, and presentations to ensure content meets the needs of all stakeholders
Design and develop training content independently and with vendors
Manage vendors to ensure projects meet objectives, adhere to timelines, and remain within budget
Ensure all projects and materials have been approved through the Legal, Medical and Regulatory review process before being disseminated
Facilitation
Facilitate virtual and live training for sales leaders, strategic account managers and thought leader liaisons
Lead the development process for National Meetings, POAs and launch meetings
Develop and facilitate “Train the Trainer” sessions with Sales Leaders, prior to National Meetings, POAs and launch meetings
Manage all aspects of initial sales training, including content development, agenda management, stakeholder management, home study training and facilitating live classroom training
Thoroughly and effectively track and evaluate new hire performance and communicate progress/performance with sales leadership
Design, implement and revise training content to support current and future business needs
Cross-functional Partnerships
Identify and establish rapport with Partners within relevant business functions
Attend and proactively participate in regular meetings with Partners
Proactively identify current and/or emerging performance improvement opportunities
Approach Partner’s business challenges collaboratively and consultatively to create the appropriate performance intervention(s)
Obtain approval and support for training and development solution(s)
Continuously inform stakeholders of progress, challenges, business outcomes, and impact
Create a positive perception of their team, themselves, and the Commercial Training and Development organization through consistent delivery of value to Partners
Create and maintain external strategic partnerships (e.g., Industry thought leaders, vendors, professional conference affiliations)
Strategic Communications that Enable Business Unit Success
Meet with Partners to establish a shared vision for the communication plan, including objectives, business goals, timing, and key metrics for success
Draft communications on behalf of functional Director and solicit their feedback
Determine method for soliciting and addressing audience feedback
Continuously inform Partners of progress, challenges, business outcomes, and impact
Evaluate communication effectiveness
Well-documented Approach to Achieve the Business Strategy, Supported by a Tactical Plan
Employ a performance consulting approach to identifying Partner training needs and opportunities
Understand how your Business Unit/Functional Area operates and employ its decision-making process when assessing training needs and priorities
Develop, own, and iterate a well-thought-out training strategy and tactical plan for all training initiatives for which you are accountable
Manage project financials
Manage the vendor process
Develop measurements to assess impact
Target Stakeholders Equipped with Training and Tools to Support High Performance
Align with Partners on training objectives
Build content, leverage subject matter experts, and secure training resources
Prepare facilitators and conduct Train-the-Trainers
Draft assessment criteria to ensure objectives are achieved
Evaluate the effectiveness of the intervention
Determine sustainment path and “pull-through” opportunities
Sustainment of a High-Performing Commercial Training and Development Culture
Demonstrate coachability by frequently soliciting and acting upon feedback
Demonstrate strong peer-to-peer leadership, evidenced by trust, integrity, accountability, and the ability to influence without authority
Make contributions to the team beyond function and invest in the development of others through active coaching
Maintain a current professional development plan and demonstrate accountability for career growth
Exhibit strong accountability for results
Invest time and resources to maintain technical and functional expertise
Qualifications and Skills Required:
Bachelor’s Degree required
5–7+ years of experience in a related sales/commercial leadership role and/or experience in a training role required
Experience working in the pharmaceutical industry
Must have proven experience in identifying commercial training needs, leadership development strategies and effectively addressing those needs
Proven decision-making skills leading to successful outcomes
Strong strategic planning skills
Ability to collaborate and support cross-functional teams
Strong communication and leadership skills
Experience in rare disease strongly preferred
Experience with severe inflammatory disease, particularly in neurology strong preferred
Experience working within a matrix organization preferred
Proven track record of success
Proficient in Microsoft Office, SharePoint, and other related project management tools
Professional, proactive demeanor
Strong interpersonal skills
Excellent written and verbal communication skills
Requires approximately 30% travel, including some overnight and weekend commitments
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Amgen anticipates accepting applications until 12/27/2024; however, we may continue accepting applications beyond this date if we do not receive a sufficient number of candidates.