Job Information
Realtor.com Business Consultant, Dedicated Success in Austin, Texas
At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Are you a customer centric relationship building expert? Are you ready to grow and retain high-value customers? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Business Consultant, Dedicated Success and help change the world of real estate, one home at a time.
The Business Consultant, Dedicated Success is responsible for growing and retaining Realtor.com ’s strategic and high-value customer relationships. In this role, you’ll manage a small book of customer accounts, developing relationships that help cement Realtor.com as a valued partner. You’ll be responsible for providing a personalized luxury experience to each of your customers. You’ll oversee the entire post-sale experience for your customers, including product implementation, training, ongoing support, escalations, retention, and renewals. You’re a people person who can build not only strong relationships, but strong friendships with your customers.
What you’ll do:
Build strong relationships with a small book of customers (40 accounts), establishing Realtor.com as a friendly, trusted business partner.
Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
Travel for conferences, events, and customer engagement (10% of your time).
Execute effectively towards company initiatives set by leadership and corporate OKRs.
Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.
How we work
- We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This will be a hybrid opportunity in our Austin, TX office.
What you’ll bring:
Bachelor’s degree or equivalent work experience.
5 years of account management experience –key/major accounts.
Excellent verbal and written communication skills.
Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
Salesforce experience.
Knowledge of the real estate industry.
Experience with technical customer support.
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com® , you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.