Job Information
SHI ASG Project Coordinator in Austin, Texas
Job Summary
The ASG Project Coordinator will coordinate and dispatch technical resources for nationwide professional services engagements. This position will plan site installations, schedule resources, manage onsite escalations, track hours and budget, review deliverables and maintain quality control for Field Services projects. This position interacts with internal and external resources as well as Customers daily. This individual will work closely with Subcontractors, Sales, Customers and Project Delivery teams to ensure project success. This position reports to the Manager of ASG Services in our SHI Austin Texas, office location.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to:
Proactively manage day-to-day operational and tactical aspects of multiple, large scale projects from beginning to end, including client interaction and expectations
Proactively manage changes in project scope, identify potential issues and devise contingency plans
Evaluate potential technical resources prior to work assignment
Plan, schedule and track field service technicians at customer sites
Review and approve field dispatch work orders and payment to technicians upon site completion
Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion
Assists in coordination of product delivery tracking
Conducts regularly scheduled status calls
Identify issues and provide recommended resolution in responding to projects
Plan, schedule and track project timelines, milestones and deliverables using appropriate tools
Define project scope, goals and deliverables that support client contracts
Manage documentation and billing through project management platform
Qualifications
Required
1+ years' experience installing, configuring, troubleshooting in an IT or Helpdesk Environment
Familiarity with basic IT hardware
Bachelor's degree or relevant industry experience
Preferred
- CompTIA A+ Certification or equivalent industry experience
Required Skills
Strong written and oral communication skills
Strong interpersonal skills
Ability to work independently or in a team-oriented environment
Ability to effectively prioritize and execute tasks
Ability to manage shifting demands and timelines thinking through analytical and problem solving capabilities
Ability to work independently and in a team-oriented, collaborative environment
Competent and proficient in Microsoft Office product
Proficient with Microsoft Office products
Preferred Qualifications/Skills:
Experience dispatching and managing onsite resource
1099 marketplace experience
A+ and/or Microsoft Certified Professional (MCP)
Project management experience
PMP or other relevant project management certifications
Additional Information
The estimated annual pay range for this position is $50,000 - $60,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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Job Locations US-TX-Austin
Requisition ID 2024-17530
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $70,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Customer Service/Support