NHS Human Services, Inc.

The role of a Customs Brokerage Specialist is to provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo Work Location: Auburn, WA Work Shift: 8:00 am to 5:00pm Monday through Friday Paid Weekly Paid Customs processing training * Job Profile Summary * To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo * Job Description * Provide impeccable customer service. * Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs. * Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. * Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. * Resolve banking and letter of credit problems. * Advise customers on payment terms. * Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. * Resolve billing issues, coordinate post entry activity on customer's behalf. * Complete accurate data input or corrections into computer files. * Perform route cause analysis as directed by the Account Administrator. * Coordinate post-entry activities on the customer's behalf. * Manage the entry verification process. * Access clients systems (external systems) as necessary. * Correspond with business partners in various mediums to include written, phone or e-mail. * Produce operational trend reports. * Keep business partners apprised of the exception process. * Pre alerts - receive and respond as needed per customer SOP. * Maintain general knowledge of FedEx products and services. * Interact with customers, internal staff/departments and management of all levels. * Develop and maintain a strong relationship with customer's front-line personnel. * Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned. Additional Job Description * HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. * Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. * Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. * Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. To view the full job description,