Job Information
American Express Director, Lead Generation - Business Blueprint Sales in Atlanta, Georgia
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Commercial Services is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.
Key Responsibilities :
Lead, mentor, motivate, and develop an organization of 35 inbound and outbound Business Blueprint Lead generation sales managers and representatives in the Atlanta, GA and Phoenix, AZ sites as well as virtually around the US.
Ensure Business Line of Credit (BLOC)sales performance results are achieved quarterly/annually, with strict conformance to internal governance and compliance standards.
Create, execute, and reinforce compliance strategies across all Lead Generation teams.
Create and maintain a strong culture of adherence to Compliance and regulatory guidelines to support and protect the Blue Box and our customers. Be a champion of and for Compliance within U.S. SME and GCS.
Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.
Develop and execute strategies to improve efficiencies and optimize the setup of the teams through data driven decisions.
Collaborate with key stakeholders to improve Business Blueprint and the Business Line of Credit product based on insights from customers and colleagues.
Build a cohesive culture across multiple teams, with colleagues operating in multiple states, both hybrid and virtually.
Build a diverse and inclusive team, creating a space for colleagues with different experiences and viewpoints to have a voice.
In partnership with the team and key partners, build on our winning sales culture across the channel with integrity, driving a mindset of winning the right way.
Track and coach to Lead Generation specific and broader U.S. SME goals.
Compliantly drive outstanding results, taking the business to new heights.
Support team in office three days a week.
Expectations:
Operate in a compliant and ethical manner at all times, uphold the Blue Box Values, and live the American Express Leadership Behaviors.
Contribute to the success of Business Blueprint as a whole by being a thought leader amongst your peers.
Be able to successfully manage multiple workstreams while simultaneously supporting your team.
Become a subject matter expert (SME) on Business Line of Credit to support your team.
Consistently meet and exceed Lead Generations sales targets.
Qualifications:
3 years of people leadership experience, preferably leading teams of 5 in a sales, account management, or operations environment. A strong track record of leading other leaders is preferred.
5 years of experience in the financial services industry, or similar highly regulated industry.
Experience scaling teams through developing and executing a cohesive strategy, cultivating and retaining top talent, and collaborating with key stakeholders.
Ability to be detail-oriented while maintaining a big picture perspective, and strong follow-up skills.
Experience working effectively with cross-functional partners while managing multiple priorities at once.
History of consistently exceeding goals in a compliant and ethical manner.
Passion for building a diverse and inclusive team.
Ability to identify root cause impacts to performance and use data to create an action plan to course correct.
Exhibit outstanding leadership, communication, and interpersonal skills.
Record of leading through trust, transparency, integrity and collaboration to build highly engaged and compliance focused teams.
Salesforce reporting experience a plus.
Bachelor’s degree in business or related field preferred.
Interpersonal skills we’re looking for *: *
Compliant & Ethical : Demonstrates unwavering ethical standards and honesty, make decisions based on fairness and transparency, and build trust through consistent and principled behavior.
Empathy : Demonstrate that you genuinely care about others. Understand and consider the perspectives, feelings, and needs of others.
Creativity : Think outside the box in an effort to challenge the status quo.
Proactivity : Resourceful, self-motivated, has grit, and a positive "can-do" attitude; acts ethically and compliantly.
Change Management: Can handle rapidly changing priorities and projects, while guiding your team through periods of transition, and fostering a culture of adaptability and continuous improvement.
Analytical Skills : Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.
Follow - Through : Demonstrate reliability and accountability in ensuring all necessary steps are taken to meet required outcomes and commitments.
Communication : Excellent communication and influencing skills and ability to work across multiple groups with ease.
Colleague Development : Ability to engage in feedback conversations with direct reports to support career development and individual performance.
Qualifications
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Sales
Primary Location: US-Arizona-Phoenix
Other Locations: US-Georgia-Atlanta
Schedule Full-time
Req ID: 24010803