NHS Human Services, Inc.

Compensation Amount: 16.50 USD HourlyThe Front Desk Clerk/Cashier/Host at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk.

Job Description:

ESSENTIAL FUNCTIONS

• Assist guests through friendly interactions, answering questions, and completing tasks
• Provide administrative, reception, and program support to management, staff, and guests
• Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner
• Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible
• Assist in coordinating the front desk and housekeeping departments
• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Assist as needed with other functions, serving as host, busser, server, etc.
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred. Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency.
• Food Server and TIPS/MAST card required.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!