Job Information
Sundyne LLC Field Service Engineer Senior in Arvada, Colorado
It's fun to work in a company where people truly BELIEVE in what they are doing! Headquartered in Arvada, Colorado, Sundyne is a leading manufacturer of highly reliable and efficient centrifugal pumps and compressors for use in the oil and gas, petrochemical, chemical, power generation and water processing industries. The Sundyne product portfolio features innovative high-speed integrally geared, multistage and sealless technologies that meet API and ISO standards. With a global channel consisting of more than 300 sales and service locations, and a manufacturing network that employs over 1,000 people across 5 facilities, Sundyne provides high quality engineered fluid handling solutions to customers around the world. For additional information, visit www.sundyne.com.
Position Description As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes. The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation. This position requires PLC and rotating equipment knowledge or mechanical experience.
Domestic and international travel up to or more than 50% is required of this position.
Ability to travel on short notice is required.
Base Salary plus overtime up to a certain level
Job Duties & Responsibilities
Travel to customer sites and manage activities related to the installation, pre-commission, and commissioning of Sundyne equipment (API machines and non-API machines).
Manage the completion of on-site activities on site by overseeing customer's craftsmen to properly complete activities per OEM and API specifications.
Control system logic expertise to troubleshoot units in the field and/or ensuring that the control system is set up for proper operation of Sundyne equipment.
Ensure all completion of customer and OEM documentation for on-site activities with thorough reports.
Communicate, collaborate effectively, and be professional with all levels of the job site and internal Sundyne personnel.
Technical expertise on complex failure modes on rotating equipment for either mechanical, electrical or process related failure modes.
Technical knowledge of centrifugal pumps and centrifugal compressor operations.
Ability to confirm selection of hardware on machines to analyze failure modes.
Excellent customer satisfaction by delivering exceptional customer service to our customers and channel partners.
Technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation.
Travel to customer sites to supervise rebuilding of existing machines per OEM specifications.
Lead Root Cause Failure Analysis (RCFA) with internal and external customers.
Create and manage cases in Microsoft CRM software to respond to service/customer service requests from customers and channel partners.
Independently perform warranty evaluations at customer sites and on returned hardware ensuring that failure modes are or are not warrantable.
Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses.
Train outside customer and channel partners in quarterly factory training courses.
Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports.
Mentor and train junior engineers to properly perform service work in the field per OEM and API specifications.
uccessful Candidate
Experience with PLC programing.
Previous experience with Rockwell, Allen Bradley, or Siemens control systems.
Knowledge of rotating equipment/mechanical experience required.
Knowledge of process control equipment and reading P&ID drawings to troubleshoot issues in the field.