Job Information
University of Michigan Multifunction Services Intermediate Supervisor in Ann Arbor, Michigan
Multifunction Services Intermediate Supervisor
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Summary
Why join the Entrance Services Team?
We are a growing team, looking for phenomenal teammates willing to work outside of their comfort zone, think on their feet and expertly make quick decisions. Our team is dedicated, efficient, hard-working and always focused on our customers. We are looking for someone with expertise in both guest services and supervision to join our management team.
What Benefits can you look forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Opportunity to do meaningful work and make a difference in the lives of patients and families
Opportunities for internal growth and professional development
Rare ability to grow, train and affect the career path of your staff
High visibility, your hard work and effort will be noticed every single day
Summary
In this role, you will be accountable for achieving optimal patient, patient-guest and caregiver satisfaction through the establishment of a good working environment. To achieve this, you’ll be responsible for organizing, coordinating, planning, directing and supervising the daily work activities for AFSCME (bargained-for) and non-bargained for staff within the Michigan Medicine Entrance Services Department. You’ll assist patients, family members and visitors as it related to wayfinding within UMHS. In addition, you’ll build good will amongst all patients, guests and visitors by providing excellent customer service.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
Supervises a team of 15+ Entrance Services, Transportation, and Lift Team staff.
Works with a collective bargaining agreement (union).
Payroll administration and attendance control including approving/scheduling PTO.
Compliance with Michigan Medicine and Joint Commission (JCAHO) rules and regulations. Enforcement of department policies and procedures.
Daily rounding of designated Michigan Medicine Entrance Services locations.
Collaborative relationship with contractual valet staff and operation.
Maintain staff by actively participating in the department's hiring and selection process, facilitating orientation and training of new employees.
Ensures staff productivity through mentoring, counseling and disciplining employees as warranted; planning, monitoring and appraising job performance expectations.
Maintains safe and healthy work environment by enforcing and monitoring department standards.
Weekly development of staff schedules; assigning and monitoring work; utilization of resources; implementing productivity standards; resolving operational problems.
Timely and efficient customer service to ensure patient, family members and visitor's needs are met.
Promotes a teamwork philosophy, leading by example and communicating effectively.
Answer customer calls and dispatch staff as needed.
Responsible for monitoring timeliness of transports to reach goal of 36 minutes per transport.
Required Qualifications*
- Associate's degree and 1-2 years' experience in the hospitality/service industry.
Physical Requirements
- Ability to walk/stand for long periods and frequent travel to/from multiple locations.
Desired Qualifications*
Experience working in service industry or health care setting.
Experience supervising in a union environment is helpful
Work Schedule
40 hours
Days/Evenings
Friday & Monday 7:00am - 3:30pm
Saturday & Sunday 7:00am - 7:00pm
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
249771
Working Title
Multifunction Services Intermediate Supervisor
Job Title
Multifunction Svcs Inter Supr
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
Um Hospital
Department
MM Entrance Services
Posting Begin/End Date
6/28/2024 - 7/05/2024
Career Interest
Facilities Operations
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