Job Information
Robert Half Customer Service Representative in Allentown, Pennsylvania
Description
Are you passionate about providing world-class customer service while solving problems and creating positive experiences? Robert Half is seeking a Customer Service Representative who excels at interacting with clients and customers to deliver efficient and effective solutions. You’ll be joining a dynamic team in a fast-paced environment and contributing to the success of an organization that values its people.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
Resolve customer issues in a timely manner while maintaining high satisfaction levels.
Process orders, applications, or updates efficiently using company systems.
Collaborate with team members to identify and implement process improvements.
Maintain detailed documentation of customer interactions for record-keeping and reporting purposes.
Requirements
Qualifications & Skills:
Education: High school diploma or equivalent (required); associate or bachelor’s degree (preferred).
Experience: Previous customer service experience in industries like retail, hospitality, or call centers (preferred).
Skills: Strong verbal and written communication, problem-solving abilities, and attention to detail.
Technical Proficiency: Comfortable with CRM platforms, Microsoft Office Suite, and emerging technologies.
Attributes: Empathy, patience, adaptability, and a team-oriented mindset.
Ready to take the next step in your career journey? Apply today!
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .