Job Information
Amentum Executive Office Support Technician in Albuquerque, New Mexico
Amentum is currently seeking an Executive Office Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
As a member of the team, you will:
Work independently, and with a team, to resolve issues for a specified customer base at a moment’s notice. Issues range from high level advanced troubleshooting to hardware repair for machines and equipment.
Resolve complex issues escalated from Tier 1, 2 and 3 technicians.
Provide set up and advanced troubleshooting of video conference equipment.
Provide advanced desk side support and troubleshooting skills for Windows, Mac, and iOS applications.
Appropriately document all required information including ticket resolutions into the call tracking system and contribute information to knowledgebase articles while keeping knowledgebase articles current. Resolve the service request or issue as appropriate on the first point of contact or within the specified timeline.
Ensure the proper configuration, management, operation, monitoring, and security of assigned system(s).
Troubleshoot virtual desktops as required.
Assist with technology development initiatives.
Test application compatibility and support cyber initiatives.
Coordinate efforts with Third Party service and maintenance providers to keep equipment, software, and related services in good working order
Provide adequate notice for planned absences.
Minimum Qualifications:
Must have a High School degree/GED and 3 years of experience OR equivalent.
Related experience can be substituted for relevant education and vice versa.
Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
3 or more years of IT Experience troubleshooting Windows and/or Macintosh OS Proven track record of delivering superior customer service.
Experience with Service Management tools tracking, updating, and completing service requests and incident reports in a ticket tracking system designed by Sandia.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Preferred Qualifications:
• Associates or higher degree in an IT Field
• 1 year of experience working within the Sandia National Laboratory Enterprise IT environment
• Comp TIA A+ Certification
• Jamf Enterprise experience
• Apple OS Certification
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Labor Law Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs)
EEO including Disability/Protected Veterans