Job Information
FirstLight Fiber Sr. Cloud Systems Engineer in Albany, New York
FirstLight is currently seeking a candidate to work within our System Engineering department, which supports our multitenant cloud services. We are seeking a proactive problem-solver with deep expertise in system engineering and enterprise VMware environments.
The right candidate will be part of a tight knit, customer focused, and highly collaborative team that emphasizes knowledge sharing and skills development.
Primary Responsibilities
Support and maintain our multi-tenant VMware cloud stack.
Strong experience with VMware vSphere, vCenter, ESXi, and other technologies involved in the vCloudFoundation such as vCloudDirector.
Troubleshoot and resolve Tier 2 escalations
Participate in the research and development on the latest virtualization technologies tools, and capabilities as well as other emerging infrastructure capabilities in conjunction with our Infrastructure and Architecture teams.
Create and maintain documentation and templates.
Contribute to excellent customer service, communication, process support, and accountability.
Strong technical background and understanding of supporting enterprise technologies
Proven experience in managing and supporting VMware environments
Excellent troubleshooting skills and ability to diagnose complex system issues
Ability to work independently and collaborate effectively in cross-functional teams
Strong communication and documentation skills
Required Technology Skills
Minimum 5+ years of hands-on experience with architecture, implementation, and support of mixed Microsoft and Linux environments with the following technologies.
VMware 8,
vCloudDirector strongly preferred, however extensive history in large VMware environments, in conjunction with knowledge of other public and private cloud offerings could be a gateway.
Microsoft server and AD
Clustering, replication, and high-availability technologies
High-performance storage, Storage Area Networks
Enterprise systems and security
Planning and implementing complex projects
Veeam, Zerto backup and disaster recovery technologies
IP networks, VLANs, subnetting, and common network protocols
Installation and configuration of SQL
Required Executive Functioning
Detail oriented with excellent organizational skills combined with strong written and oral communication skills
Independent self-starter who is able to successfully complete job functions with minimal supervision
Reliable and responsible team player (documentation, mentoring, and collaboration)
Strong desire to learn new skills and apply knowledge to solve unique challenges and improve the team.
Providing excellent service while interacting with customers
Certification and Education
VMware VCP or VCAP
BA/ BS in relevant subject preferred but not required.
About FirstLight
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments