Job Information
Abbott HPQE Lead in Alameda, California
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
· Career development with an international company where you can grow the career you dream of.
· Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
· An excellent retirement savings plan with high employer contribution
· Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree.
· A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
· A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
As a Hardware Quality Engineering (HPQE) Lead, the primary focus will be to manage a team of 3 mid-level engineers who work with elevated complaint investigations of returned product. The role focuses on workload management of the 3 engineers to support complex case closures. Aside from supporting complex case closures, this role's additional focus will be to manage and drive investigation reports and investigation technique documentation to closure and implementation.
What You'll Work On
The HPQE Lead’s main priority will be the workload management of his/her team. An example of the challenge this role will face will be ensuring the right engineers are assigned the right types of cases depending on their training, expertise, and current workloads. This can be accomplished by assessing training status of the team, reviewing work experience, and using some kind of workload tracking system such as excel, OneNote or other means to manage and review assignments amongst their staff.
This role will have authority to assign and manage case workloads amongst the direct reports and hold the team accountable for completing complaint investigations in a compliant and timely manner.
This role is one of the two new supervisor roles planned for the HPQE team. This supervisor’s primary purpose will be to manage the workload of entry-level engineers performing complaint investigations of field-returned FreeStyle Libre sensors and readers and any future product releases.
Establish effective team oversight with metrics and support case closure.
Manage workload assignments of direct reports
Review the work output of direct reports to ensure quality analysis is being performed and documentation is held to the highest standard.
Review incoming and backlog complaint records and develop plans to help reduce these volumes.
Required Qualifications
Associates Degree (± 13 years)
Minimum 4 years of Experience
Preferred Qualifications
Bachelor's degree
Years of experience, both overall and any industry-specific experience needed: 6
Quality Assurance and healthcare industry technical disciplines preferred or equivalent combination of education and work experience.
Minimum 4 years Overall quality experience in an FDA/ISO regulated environment.
Experience performing product failure analysis.
Engineering background to support technical investigations.
Substantial demonstrated initiative and problem-solving skills; critical thinking skills
Experience in leading & managing people.
Apply Now (https://www.jobs.abbott/us/en)
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $95,500.00 – $190,900.00. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com