NHS Human Services, Inc.

Duties: 

Under the supervision of the Manager, Talent Acquisition, support the overall objectives of Joni and Friends’ Human Resources department. Perform duties and responsibilities including, but not limited to:

• Reception: Phones

• Answer the telephone in a cheerful, friendly and professional manner assessing the needs of the caller as quickly as possible and directing the call to the appropriate employee/department

• Take messages for all staff in accordance with policy and directives

• Monitor the general mailbox and distribute messages as necessary

• Log all calls in the Worksheet; follow up with callers as needed

• Reception: In-person Guests

• Create and maintain as necessary badges for visitors, tours, vendors, etc.

• Receive and greet visitors as they arrive in the reception area

• If visitors are meeting with a staff member(s), provide them with a badge and assure that they have signed the Daily Visitor Log

• Contact the appropriate employee/department to come to the Reception Desk to greet their visitor

• Assess visitors such as sales representatives and those seeking employment or other information. Accept information/resumes, etc. If necessary, contact the appropriate employee/department for assistance

• Department Administrative Support

• Provide the Daily Room Set-Up/Task Schedule for the Day Porter

• Prepare and send Anniversary Certificates, Sympathy/Wedding/Get Well Cards for staff as directed

• Maintain and update the IDC Phone Extension List, and any other assigned HR documents

• Work with IT to ensure voicemail greetings are set for special events or holidays, communicating office closures

• Security Awareness

• Monitor select security cameras and report suspicious activities or security concerns to appropriate personnel

• Remain vigilant and aware of surroundings for potential issues

• Follow emergency procedures in case of security issues or emergencies

• Other duties and projects as assigned by supervisor to support department and organizational needs

  Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith

• Desire to serve in a growing and dynamic Christian service ministry

• Good communication skills with the ability to positively and professionally interact with the public and all levels of employees

• Previous customer service/receptionist experience, basic telephone etiquette, and excellent interpersonal skills required

• Must be a team player and self-starter who is flexible and able to work independently

• The capacity to prioritize and manage multiple projects is necessary along with a minimum typing proficiency of 40 wpm

• Ability to lift and carry up to 25 lbs. occasionally without assistance

• Good interpersonal communication skills, both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary

• Basic database or CRM experience

• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet

• Understanding of Christian ministry and specifically Joni and Friends is desirable

This is an in-person position at the Agoura Hills location, working Monday, Tuesday, and Thursday, 24 hours per week. Compensation is $18-20 per hour. 

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

• Honor God in everything we do

• Build relationships based on trust and respect

• Maintain integrity and excellence in programs and services

• Practice responsible stewardship

  • Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).

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