Job Information
Everon Install Service Coordinator in Addison, Illinois
Company Overview:
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Position Summary:
Provide operational project management and oversight to the Global Accounts Installation Division (GAID). Oversee subcontractor and local project managers to deliver projects. Manage the profitability of Global Accounts installations. Work with Global Account Corporate contacts/LP Director to ensure scope of work requirements is satisfied.
Essential Duties and Responsibilities:
To perform this job successfully, the Global Accounts Project Manager may be expected to perform some, or all of the duties listed.
Provide daily and/or weekly updates to Management on Projects/Jobs.
Works with Sales team to design large or complex projects.
Request subcontractor quotes and issue purchase order requests.
Request equipment quotes and issue equipment order requests or purchase orders.
Track equipment orders and source alternates for backordered equipment.
Works with GAID to provide technical assistance and quality control on installations.
Establishes project scope of work with the Account Managers.
Conduct project meeting on large or Key account installations.
Maintain external and internal client satisfaction.
Coordinate with Account Managers, Local Branches and GAID to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc.)
Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
Prepare formal correspondence in response to customer’s questions or concerns.
Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt.
Handle escalated customer calls as needed.
Complete projects as requested by management.
Other duties as assigned.
Qualifications - External
Supervisory Responsibilities:
Manage Local Project Managers or Subcontractors on small, medium and large or complex projects.
Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.
Knowledge:
Advanced knowledge of Video, Access Control and Intrusion systems.
Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and the Internet.
Knowledge of Company policies, practices, procedures, and guidelines.
Basic knowledge of accounting principles and practices.
Maintain a strong knowledge of industry and company operations.
Knowledge of sales, installation, billing ad monitoring systems which assist managing National Accounts.
Skills:
Bilingual speaking an asset.
Computer skills with expertise in work processing, preferable Microsoft Office and database applications.
Proficient in Power Point with advanced presentation skills. Self-motivated and a professional attitude.
Strong customer service skills with ability to apply tact, diplomacy, reason and logic.
Strong communication and listening skills to assist internal and external customers.
Strong business math skills, interpersonal relations and judgment.
Must have strong project management skills.
Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments.
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Abilities:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be self-motivated and project a professional attitude.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must frequently lift and/or move up to 10 to 25 pounds. Must be able to carry laptop computer and other necessary demonstration equipment when visiting customers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Must have remote work environment free of persistent noise and interruptions.
Strong internet connection required to support video calls.
Travel is required 10-25% of the time.
Work hours as required to support company metrics
Minimum Qualifications:
PMP Certification preferred.
Associates degree from a college or university and five years related experience and/or training; or equivalent combination of education and experience.
High degree of knowledge of standards/practices and panels commonly used in the security industry.
Certificates, Licenses, Registrations:
Must have valid driver’s license issued by the state in which they reside and proper automobile registration.
Must have valid passport and ability to travel internationally.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)