Job Information
Citigroup Gerente de operación y control – Distrito Acapulco in Acapulco de Juárez, Mexico
The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.
Responsibilities:
Asegurar un ambiente de control en las sucursales de su cobertura mediante la supervisión continua de la operatividad, controles, procesos, protocolos a fin de mitigar cualquier riesgo operativo que pudiera resultar en pérdidas operativas.
Responsable de que las sucursales tenga todas las herramientas / equipamiento y conocimientos necesarios para poder operar y brindar servicio bajo los más altos estándares cumpliendo en todo momento con las políticas y regulaciones.
Operación logística de cualquier asunto relacionado con las sucursales a su cargo.
Qualifications:
Experiencia necesaria en banca comercial y procesos de sucursales.
A cargo de las sucursales del Distrito Acapulco.
Enfoque al servicio y control
Proactividad y orientación a resultados
Trabajo bajo presión
Habilidades de autogestión
Habilidades de comunicación
Education:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Customer Service
Job Family:
Service
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.