NHS Human Services, Inc.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Contract Service Manager

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

ABOUT THE OPPORTUNITY

The Senior Contract Service Manager position, reporting into the Head of Public Sector and working as an integral member within the Government Solutions Commercial team, requires an experienced specialist to help manage and drive success within the contract. The ideal candidate will have a proven track record in managing tier 1 customer contracts. This role requires exceptional leadership, strategic thinking, and strong problem-solving abilities to drive profitability and ensure long-term customer satisfaction. A leader who can shape the growing business into what Iron Mountain needs to deliver, and undertake high-level contract negotiation, operational workflow best practices, and proven P&L responsibility.

Typical objectives for the role will include:

• Take ownership of tier 1 customer contract

• Conduct a thorough analysis of the existing contract, financials, and operational processes to identify areas for improvement.

• Negotiate changes to existing contract

• Collaborate with cross-functional teams, including sales, operations, finance, and customer service and 3rd party supply chain partners to develop and implement effective delivery and growth plans.

• Develop and maintain strong relationships with key stakeholders, including the customer's executive team, to understand their needs, concerns, and expectations.

• Identify opportunities to optimise costs, improve operational efficiency, and enhance the value proposition for the customer.

• Implement performance metrics and KPIs to track progress, measure success, and report on the financial health and profitability of the account.

• Provide strategic guidance to the account team to ensure customer satisfaction, retention, and growth.

• Conduct regular business reviews with the customer to address concerns, communicate progress, and identify additional opportunities for improvement.

• Collaborate with the finance team to develop pricing strategies, negotiate contract terms, and ensure profitability targets are met.

• Stay updated on industry trends, market conditions, and competitor activities to identify potential risks and opportunities for the account.

• Provide mentorship and guidance to the account team, fostering a culture of continuous improvement and accountability.

THE IDEAL CANDIDATE

The ideal candidate will have multiple years of leadership experience including:

• Bachelor's degree in Business Administration, Finance, or a related field.

• Extensive experience in account and contract management, with a focus on high-level contract negotiation and operational workflow optimization.

• Proven track record of successfully managing contracts and driving profitability, with P&L responsibility.

• Extensive experience in contract and change management, including scope definition, risk mitigation, and stakeholder management.

• Strong financial acumen with the ability to analyse P&L statements, identify trends, and implement strategies to drive profitability.

• Excellent negotiation, communication, and interpersonal skills to effectively engage with clients, senior management, and cross-functional teams.

• Strategic thinker with the ability to develop innovative solutions and drive change.

• Ability to work under pressure, meet deadlines, and manage multiple priorities.

• Experience working in Public Sector and highly regulated environments.

• SC cleared highly desirable

• Be used to working in a global organised and collaborative matrix structure

WHAT’S IN IT FOR YOU?

• Be part of an ever evolving global organisation focused on transformation

• Have a support system where you have a safe place to voice your opinion and share feedback

• Open space to be creative, strategize, brainstorm, and plan for the future success of IRM

• Global connectivity to learn from 27,000+ teammates across 63 countries

• Be part of a winning team who embrace diversity, inclusion, and our differences

#LI-remote

Category: Sales

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0080840