NHS Human Services, Inc.

Job ID361088 LocationTwin Cities Job FamilyStu Administrative/Support Full/Part TimePart-Time Regular/TemporaryRegular Job Code2222 Employee ClassStudent Insurance Eligible About the Job Starting Pay Rate: $15.25/hr Customer Relations Representatives provide essential information, aid in navigation of online resources, and answer questions for current and former students, parents/families, alumni, faculty, staff, collegiate units, and the university community in the areas of registration, enrollment, financial aid, student records, billing, and payment. This position requires a strong working knowledge of all service areas of One Stop, as well as the ability to work directly with One Stop Counselors on more in-depth inquiries. Customer Relations Representatives complete a paid, comprehensive training program. This position includes the opportunity to work during school term breaks and summer months in a remote, hybrid, or in-person capacity. Effectively answer general questions asked by: current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public. Assist customers with general information regarding One Stop functions including: billing, registration, student records, MyU portal, some financial aid, and other University operations. Communicate and collaborate with full time One Stop staff regarding customer inquiries. Provide excellent start-to-finish customer service. Work on various tasks as assigned. Qualifications REQUIRED QUALIFICATIONS: Must be an enrolled student with good academic standing at the University of Minnesota-Twin Cities campus. Active credits of enrollment is not a requirement over the summer term. Must have a minimum of 10 hours of availability per week during the academic year. Must be available mid May for training and onboarding. Must be able to professionally answer University-related questions in a customer-oriented environment. Must possess excellent oral and written communication skills. Must be comfortable working both independently and collaboratively in a hybrid environment. Must be inclusive to cultural diversity and have the ability to communicate and interact effectively with people of diverse backgrounds. PREFERRED QUALIFICATIONS: Previous experience working with the public in a customer service setting. Current first year students are encouraged to apply. Ability to meet expectations in an independent and dynamic environment. About the Department One Stop Student Services serves as the public face for University of Minnesota students and their families providing service and information through multiple venues and methods. The Customer Relations Representative position is focused on delivering high-quality service via telephone and email in a hybrid work capacity. How To Apply Student positions are a form of financial support while pursuing an education at the University of Minnesota. Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orien ation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.