Job Information
Northeast Ohio Insurance Agency Customer Service Representative in Madison, Ohio
Northeast Ohio Insurance Agency is hiring a Customer Service Representative. Job Overview: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities: - Communicate with customers via phone, email, and chat to assist with inquiries and issues - Perform outbound calling to follow up on customer concerns and feedback - Utilize upselling techniques to promote products and services - Provide support in English to customers - Analyze customer needs and recommend appropriate solutions - Process sales orders and perform data entry tasks accurately Qualifications: - Proven experience in customer service or a related field - Excellent communication skills in English - Strong analytical skills to assess customer needs effectively - Ability to upsell products or services to enhance customer experience - Proficiency in data entry and maintaining accurate records - Prior experience in outbound calling is a plus - High school diploma or equivalent - Current Ohio property and casualty insurance license (can be obtained on the job if currently not held). Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you are passionate about delivering top-notch service and enjoy interacting with customers, we encourage you to apply for this exciting opportunity. Job Type: Full-time Expected hours: 40 per week wage range $18-25 per hour based on qualifications Benefits: Health insurance Paid time off Shift: *Day shift *Weekly day range: Monday - Friday Work setting: In-person *Work Location: *Office Madison, OH 44057 Please email resume' to: jmrit.neo@outlook.com